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There may be a problem with the cooling or extraction fan on the oven. All Neff appliances come with a two year manufacturers warranty, so I would advise you call them out on 0844 892 8999. If you attempt a repair yourself, you could invalidate the warranty.
All the best.
sounds like you have a faulty new element. sometimes depending how long you supplier has had the element they get damp and when they get hot they go down to earth. if i was you i would take it back and get another one and try that. hope this helps you .
Hi, the fan is one part and the bulb another. They are not connected. If the bulb isn't working simply unscrew the bulb lens and replace the bulb. About the fan motor, sometimes they cease up because the build up of grease at the back of the oven. You can try to remove the insid back plate that covers the element and fan, and try to rotate the fan manually. Try to clean it and test again. Last resource, it needs a new fan motor.
one element, but you will need to open the rear of the oven to access and remove the 3 screws holding the fan and with a little bit of push and shoving you will be able to remove the screw behind the fan be careful the screw does not get stuck behind the fan. Putting the new element in will require bending the securing bracket slightly but don't worry it will straighten when you replace the screw behind the fan; which is easier to replace than when you remove it