Question about Janome Memory Craft 10000

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Digitizer does not recognize my dongle

I have a new computer and have attached my dongle via a USB port. Digitizer does not recognize that it is there and gives me the error message that HASP not installed. I have tried reinstalling Digitizer twice, both with the dongle attached and not attached. Digitizer is Ver 2.0F

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 15 Answers

SOURCE: MC 10000 Digitizer 10000 Error Message

Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.

Posted on May 20, 2008

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  • 13433 Answers

SOURCE: Loaded 3D Embroidery software on

1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Posted on Jun 18, 2008

taran_2005
  • 10515 Answers

SOURCE: Cannot open Bernina Software - States Hasp not installed -100 -

More likely the software you have is a corrupt one or is not compatible with windows ME.
However, to be on a safe side, follow the steps :-

 1. Remove the dongle from the USB port.  2. Uninstall the software.  3. Restart the PC.  4. Download the software.
 Make sure that the software is compatible.
 Unless change the CD or download the software from some different website ( In case you are downloading it from a particular website ).
Thanks.

Posted on Mar 25, 2009

SewCreative
  • 15 Answers

SOURCE: Digitizer 2000 - Dongle ?

I'm going to assume that you mean the Digitizer 2000 software.

Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.

Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.

Best of luck to you!

Posted on Apr 15, 2009

  • 371 Answers

SOURCE: No Dongle Attached Error Msg

You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Good luck.

Posted on Feb 13, 2010

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2 Answers

I have installed artista v3.0 software and dongle on a machine running Windows 98. When I open the software to run it says it cannot see the security device.


Dongle will not be recognized
NOTE - If you have encountered any of the following when installing your v5 BERNINA Embroidery Software:
After the computer reboot the screen will prompt for the new dongle but will NOT recognize it.
After the computer reboot the screen will prompt AND recognize the new dongle but never ask for or recognize the older dongle.
The software installation seems to complete but when attempting to open the program you will get the tool tips for a period of time then get taken back to your Desktop.
After rebooting the PC, you get an "error 7" message in the black DOS screen.
You may try one of the following (NOTE: Disconnect ALL USB devices from the computer EXCEPT for the version 5 dongle. If doing an update, attach the old dongle only when prompted):
1. If the version 5 software is installed, go to MY COMPUTER > Local Disk C: > Program Files > BERNINA > Embroidery Software > BIN folder and in the BIN folder will be a file called 'DATAGATHER' or 'DATAGATHER.EXE'. Locate this file and double-left click it to restart the 'verifying the security device' process and should finalize the brain transfer.
2. If step 1 was not successful, you will next need to try to run the REPAIR feature from the v5 install CD. To do this, reinsert the version 5 installation cd, and choose the REPAIR feature when you are asked to make a choice. Click NEXT and YES to finalize the REPAIR and restart the computer when prompted


Also doesn't look like it will run on Windows 98. It is SOOO Old! Version 5 won't anyway.

http://www.berninasoftware.com/faq-i710-p5343c140e7c855f8d1d842476841b61ef6b09596-sE.html

Sep 14, 2015 | Sewing Machines

12 Answers

Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Jun 18, 2008 | Husqvarna Rose

1 Answer

What can i do, my digitizer jr dongle is not recognized on my laptop?


Does the dongle attach to the serial port on the computer?

It may be that the software only recognizes a particular port (e/g: COM2:) and your PC's port is configured as COM1...or vice-versa.

May 03, 2014 | Sewing Machines

3 Answers

My Janome customizer 2000 will not write to the scan card. It says that it will not recognize the serial port.


Hi, I have the same problem with mine. Janome have not been very helpful. I didn't know if it was the card or the card reader/writer. I have a Janome CX500. Have you solved any of the problems?
Louise

May 14, 2010 | Janome Memory Craft 9000 Computerized...

1 Answer

I just installed my designer software onto a new computer that doesn't have a 25 pin printer cable, however, I bought a usb/25 pin cable and have the dongle attached...but the software says the dongle...


Your software still is looking for the 25 printer pin connection from the motherboard. I don't know computer set up from an engineering concept, but I do know that the usb connection you purchased doesn't work with that software. You'll need to either get the new software or a used computer with the printer port hook up.

Nov 01, 2009 | Husqvarna Designer I

2 Answers

When I try to open the futura program a pop up box continues to say check that USB cable is attached and machine is turned on. I tried two different USB Cables and turned the machine on. However the same...


My computer is extremely touchy when I use my usb cable to attach to my machine. I have to use the SAME usb port that I used when the driver was installed or else it will not recognize that my machine is plugged in. Basically it is telling you it cannot find your machine. Reinstall the driver and mark which usb port you used to install the machine.
Also, in order to open the futura software, your machine must be powered on and connected via USB cable before you attempt to open the software on your computer.

Oct 20, 2009 | Singer CE-100 Futura Computerized Sewing...

1 Answer

New computer won't work with Artista software


You need a new security code. When we changed computers we worked with the dealer on where to send the form requesting Access code. You can find the form under Help on the far right of your menu bar. It's the last item called Access Code Order Form. They emaild it back to us with the code we needed along with the install instructions. The dealer should also be able to assist you with your laptop issue, although you may only be able to use the software on 1 PC or laptop as you are probably licensed for 1 copy, and they us the dongle to validate the software and the machine combination.

Best of luck.

Nov 20, 2008 | Bernina Artista 180

1 Answer

MC 10000 Digitizer 10000 Error Message


Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.

Apr 16, 2008 | Janome Memory Craft 10000

2 Answers

Donegal


This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0

Jan 08, 2008 | Janome Memory Craft 10000

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