Question about Janome Memory Craft 10000
I have a new computer and have attached my dongle via a USB port. Digitizer does not recognize that it is there and gives me the error message that HASP not installed. I have tried reinstalling Digitizer twice, both with the dongle attached and not attached. Digitizer is Ver 2.0F
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Posted on Jan 02, 2017
Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.
Posted on May 20, 2008
SOURCE: Loaded 3D Embroidery software on
1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.
You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.
Posted on Jun 18, 2008
More likely the software you have is a corrupt one or is not compatible with windows ME.
However, to be on a safe side, follow the steps :-
1. Remove the dongle from the USB port. 2. Uninstall the software. 3. Restart the PC. 4. Download the software.
Make sure that the software is compatible.
Unless change the CD or download the software from some different website ( In case you are downloading it from a particular website ).
Posted on Mar 25, 2009
SOURCE: Digitizer 2000 - Dongle ?
I'm going to assume that you mean the Digitizer 2000 software.
Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.
Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.
Best of luck to you!
Posted on Apr 15, 2009
SOURCE: No Dongle Attached Error Msg
You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Posted on Feb 13, 2010
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