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With the model number, we may have been able to give you a link to the actual service manual. Without it, we can only give you general answers. The
first thing I would suggest is a hard
reset. Unplug the unit for a
minute or so. Then plug it back in, set the clock and try again.
If that doesn't work,
leave it unplugged for about 5 minutes, then try it again. You can find links to helpful exploded view diagrams and part ordering help here.
I recommend that you bookmark that link to your favorites. The turntable pad is used to turn it off for cooking without the turntable, then to turn it back on when you do want to use the turntable.You can find links to helpful exploded view diagrams and part ordering help here.
I recommend that you bookmark that link to your favorites. The turntable system
consists of the motor, the coupler, the turntable support with rollers,
and the tray.
You can see and hear a video of how a turntable motor should
sound when you rotate it by hand.
If
yours is not set to be off via the control panel, and it won't rotate
or it sounds like it's grinding, etc., you may have a bad motor or
plastic coupler.
To
replace either, you need to unplug power, then remove the bottom cover
of the oven.
In some brands, you have to cut the motor cover off with
snips, then use a
screw when reassembling it.
If by not turning mean turntable fault,the solution is given below in detail.
1 Press "Stop" to halt microwave operation.
2 Press the "Turntable" button once to turn off rotation.
3 Push the door-release button to open the microwave oven if you do not have a "Turntable" button on your control keypad.
4 Lift and remove the glass platter from the oven, then pick up the plastic track with three wheels below the platter. Set aside these parts.
5 Insert the elevated microwave cooking tray into the oven. The tray has three to four short legs that hold it above the bottom of the microwave, keeping it from interfering with the rotating bolt in the bottom center of the oven the drives the turntable. You can now place food on the elevated tray and cook normally without disrupting the drive bolt.
Approximately 1 month old? Should still be under warranty. Before doing anything else, contact the store where you purchased the oven and see if they'll exchange it as defective. If not, they may take the unit in for service there. Failing that, check your owner's manual to see what to do for service.
Two possibilities: either the turntable coupling is broken or the turntable motor has quit. The plastic coupling can wear or crack so it no longer fits properly on the turntable motor shaft. Then even though the motor still turns, the turntable doesn't. Or the motor itself may have stopped working. If the plastic coupling still looks normal and you can't rotate it easily by hand while it's in place, it's probably the motor.
I'm here in the US so I can't suggest where to find parts, but you should be able to locate a supplier who might have replacements available. Of course the oven will still work without the turntable running. You'll have to open the oven occasionally and turn the food yourself to insure even cooking.
Sounds like the table motor may have an issue. You might want to consult you local repair depot for an estimate. Sometimes the repairs are more than the appliance...beware!
The fact that the microwave and convection both do not heat indicated that the oven is in demo mode, check the user manual, otherwise it will possibly be a relay not triggering, may need a pcb replacement, check Demo mode 1st....Phil
jamison665 was you using the microwave when this happened? Reason I ask is that all microwaves over the range have a temp sensor so if you are using the cooktop and don't have the vent fan on the OTR running, it will turn on the fan if it gets to hot. Once this cools off, the fan will quit running. When this happens, it is only the fan that is running. I think this may be it since the turntable will rotate when the mircowave cooking section is in use.
You can find helpful exploded views and buy the replacement turntable motor at http://tinyurl.com/gv383
Need safety tips? See http://tinyurl.com/yzjozk
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