HIya , sounds like the Sub is Ok if its making some form of sound so only the amp needs to go in and it unfortunately doesnt sound as simple as a wire etc but that something is faulty. I suggest request a written quote for the repair. You might struggle to get that, as guys dont like to quote (and they do have valid reason for being like that) but the right guys will give you a number! Best of luck
The subwoofer speaker itself may be bad or not receiving the signal. The trouble with all powered subwoofers is they will shake themsevles loose. Ive even had them shake the wires off the speaker terminals. It has to be troubleshot but check for open connections.
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