When print many papers,paper jam error has been shown, while any paper in the printer.

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

?· Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

?· Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

IF THIS PROBLEM IS PERSISTING THEN YOU WILL HAVE TO OPEN THE PRINTER AND LOOK FOR ANY KIND OF PAPER BITS STUCK TO THE CORNERS OF THE PRINTER FROM INSIDE

When the printer "Ready" and "Alarm" LEDs flash as shown, please check the following points:
1.Paper Jam: Clear the paper jam referring to "How do I clear paper jams?"
If the printer does not automatically resume printing, press the control panel button.
2.No Paper/ Misfeed:
-The paper cassette may be out of paper or not properly installed.
-If it is empty, load a new stack of paper into the paper cassette.
-If there is paper in the paper cassette, make sure it is straight.
-If the paper is curled, straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper cassette.
-Reduce the amount of paper in the paper cassette, and then try again.
-Make sure you use paper that meets Brother's recommended paper specifications.
-Reinstall the paper properly, and then press the control panel button. The printer will start printing again.

Hi. The error message shown as paper jam cleared a) not fully b) not carefully and there is any paper fragment or a whole page remained yet. The sensors are perceive the paper in the paper way, so there are any dirty thing or paper fragment. Read again the user manual, section of paper jam carefully and try to clear out again.
Sly

Reinstall the driver. Or reboot the printer. Through what program print?
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try cleaning the rollers with alchohol it should open from the top

If you need further help, reach me via phone at https://www.6ya.com/expert/david_eb7ea98642566cc6

Hello a_bowen1


You can clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.

If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.
Note

• If a paper jam occurs when using the optional lower tray unit, check for correct installation of the upper paper tray.
• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams.

1. Pull the paper tray completely out of the printer.

1. Pull the jammed paper up and out of the printer.

1. Press the cover release button and then open the front cover.

1. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Note

If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner powder and it may scatter on the next few printouts. Print a few copies of the test page until the scattering of toner stops.

Caution

After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.

1. Open the jam clear cover. Pull the jammed paper out of the fuser unit.

1. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

1. Pull the Duplex Tray completly out of the printer.

1. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

1. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
   Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit assembly back in the printer.

1. Put the paper tray in the printer.

1. Close the front cover.

Good Luck and don't forget to leave a rating based on my solution:



Mark

Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
Caution

After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.

1. Remove the paper tray from the printer.

1. Pull the jammed paper up and out of the printer.

1. Open the front cover.

1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the back cover.

1. Pull the tab toward you to open the rear chute cover.

1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.

1. Close the back cover.

1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit and toner cartridge assembly back in the printer.

1. Put the paper tray firmly back in the printer.

1. Close the front cover.
   Make sure that the Paper LED is now off and the printer is ready.

I have a same problem .... somebody help us. :(

Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?