By disassemble the chuck parts to get the ball out and all blocking parts , when the drive guiding the bilt lock is worn it will be happens again in a short time or you have used a wrong chisel ? the where safety glasses after the dissassembling and place the chisel with tool complete on it in a big bench vice and make the dissassembled bitholder hot carefully with a burner and beat the machine from the chisel only if all blocking parts are disassembled or totally removed replace the
chuck parts but also the entire shaft guide if it is simply worn out by wrong chisel not.
SOURCE: bought hilti te 76
try turning the bit by hand a little while just pushing the bit in. On those you don't use the collar to install. You also might want to try and putting a SMALL amount of grease on the shank and retrying. Let me know if you still need help
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