Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive
My 1TB FreeAgent was working just fine and then it just stopped. My Vista machine can see it as a drive connected to the computer, but it can't access it and gives me an error message saying that there is an I/O device error. I hooked it up to my XP machine and it locked up the device detector. I suspect the problem has to do with the external device talking to the computer, not the files stored on the drive itself. I contacted Seagate and asked what to do - I've had this drive for less than a year. They failed to respond to my questions regarding warranty coverage and told me I needed to pay for a data recovery service. What to do?
you can check your warranty info here
Warranty - repair / replacement should be free. They will charge for data recovery.
You could hook it up to another case or directly into your computer to see if it works. But It would void the warranty as you would need to take the case apart.
What you can try though, is connect it to your computer and find out what drive letter it has.
Then open up the run menu by pressing windows key and then R, in run menu type in CMD and press ok
Type CHKDSK /F /X H:
Replace H: with the correct drive letter.
Let me know the results of the scan or do you receive a error?
Posted on Jul 11, 2009
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Posted on Jan 02, 2017
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