Question about HP Photosmart R727 Digital Camera

29 Answers

Hp photosmart R727 reset problem

When i turn the camera power on it gives a crimson color screen and says for just one second:

Camera has experienced an error

000000018-4489-957-000

please reset your camera

I don't know how to reset the camera. Can you tell me how?
Thanks so much.
Dave

Posted by on

  • 28 more comments 
  • Curious2007 Dec 07, 2007






    I bought this camera 14 months ago. I have had issues with it locking up which is annoying. Then one day I got a red screen and a 000000018-4489-957-000 error message. After researching, contacting HP and visiting discussion boards, I discovered it was a hardware problem. The long and the short of it is, once the hardware fails, the camera is done! It will cost you around $150+ to fix it and HP thinks you should pay that after spending $250+ for the camera. Of course HP believes that 14 months is a reasonable amount of time to not make them liable for the junk they are manufacturing in China. It is clearly a manufacturing defect! Search the message boards and you will read about the frustrations of others with the hardware failure problem. Don't waste your money on the Photosmart line of products. I am going to stick with the traditional photo equipment manufacturers in the future.

    *****DON'T WASTE YOUR MONEY ON THE PHOTOSMART LINE OF PRODUCTS.*****


  • Anonymous Jan 23, 2008

    We have the same error on our camera, R727. Bought the camera in Aug. '06, last used 12/31/07. Tried to use it after the new year and got the error. Called HP and they said it's a hardware problem. Have it under extended warranty with Best Buy, so took it in to them. Whomever they contract with claim they can't fix due to some other "mysterious" problem. We couldn't find any info about how to "reset" the camera. Please share your solutions as we will seemingly be stuck with a busted $200+ camera and good for nothing warranty. Thanks!

  • fischerko Feb 03, 2008

    when i turn the camera power on it gives a crimson color screen and says for just one second:



    Camera has experienced an error



    000000018-4489-957-000



    please reset your camera

  • Anonymous Mar 24, 2008

    Camera gets same error message.Also called HP twice and got the same run a round.I was told by tech. that he had never had a call regarding this type of error on the R727, Camera can't be fixed,out of warranty etc. It was purchased Dec 2006 and last used Dec 2007.So basically I am stuck with a useless camera. Tried resetting to no avail.I will never purchase a HP camera again. My sister has the same camera,I hope she doesn't have the same thing happen to her.

  • Anonymous Apr 06, 2008

    Okay so what I did what take the battery out and the memory card, and pressed the reset button for 10 sec. I turned the camera on then nothing, but I did notice that the shutter was still open. So I quickly snapped the camera corner closest to the lens in my hand to try to shut the lens. Once I did that and the lens was close I was able to turn the camera on, and it works!

  • luciankiss May 10, 2008

    Yeah same shits happening to me and its been 3 months

  • belle_jules Jul 30, 2008

    I had the same problem, and I just did what the girl down said "just gently smack a couple of time" and amazing... It works now! so try to do it if you have the same problem with your camera.





































  • Anonymous Aug 09, 2008

    If your lens is stuck open, smack the camera a few times as you are turning it on and it should fix the problem. Worked for me. Hooray!! The internet is a wonderful place!



    I was getting the same error code as mentioned by others and HP support told me I had an internal hardware problem and the camera needed to be replaced, which bummed me out since I liked my camera. We found this website and a solution to the problem.

  • Anonymous Sep 27, 2008

    I had the same issue with the camera ! Tried everything, I thought. But then I read the message about smacking the camera on hte corner to get the shutter to shut, I did it, turned it on and BINGO! Works again!

  • Anonymous Sep 29, 2008

    Super Cool... Thanks, the smack trick worked.

    Big Smile, Peter

  • jnetteb Oct 04, 2008

    had the same problem, my bf refused to hit it so i looked up the instructions on how to reset it on hp.com. that still didn't worked so i smacked it a couple of times and it worked!

  • mik_ee0414 Oct 10, 2008

    the smacking thing was genius! thanks a lot...

  • vcaveman Oct 26, 2008

    i have the same problem error code 00000018-4489-957-000 red screen camera has been hardly used whats up

  • oconnor2007 Nov 29, 2008

    I had the same issue with the camera error screen. I read alot of your posts and thought you guys were seriously crazy ... but what else was there to lose. Camera wouldn't work - so I smacked it a few times, plugged in the charger and it worked! Something does seem fishy about this solution. I mean to fix a camera, you have to smack it. Way to go HP!!! I wouldn't necessaryly recommend it - but if it is your last resort, give it a shot.

  • Anonymous Dec 13, 2008

    I had the same problem, did the gentle smack and it works now :)

  • Anonymous Jan 03, 2009

    Normal 0 false false false MicrosoftInternetExplorer4
    /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}Guys I need help
    Please I have this camera R727 and a few days ago suddenly whenI turned on, I had information on the display the CARD HAS WRONG FORMAT, and I was looking onthe internet what is going on and I fund out if I do this all my pictures aregone, I did any way but didn’t worked and I tried to use new SD card and I haveexactly same problem. Did I do something by putting maybe wrong side of the SDcard or something is with camera. But camera works just fine with out SD card.Any idea what I can do to fixed this.
    Thanks a lot

  • Anonymous Jan 11, 2009

    I had the exact same problem and to my amazement, the gentle "smacking" absolutely worked. Camera is working again, but looking to buy a non-HP camera asap! Maybe this is why HP stopped making cameras. Not a very reliable investment. Too bad HP just lost another customer.

  • Anonymous Feb 06, 2009

    Same problem -- same smack -- it works

    thanks

    A

  • Anonymous Feb 28, 2009

    Same problem "Camera has experienced an error 000000018-4489-957-000 please reset your camera "



    Resetting per hp website instructions didn't work - neither did the gentle smack UNTIL I plugged the recharger into it. Voila!



  • traintown Mar 17, 2009

    I had the same problem and it's fixed now with the "gentle" smack. Thank you very much! This is the only problem I've ever had with this camera and I still like it. Hope the smack works the next time.....

  • Anonymous Apr 08, 2009

    Same problem. The error message isn't there long enough to really read. Says to reset the camera, which I don't know how to do.



    Oddly enough, I gave it a couple smacks after reading it here. It seems to be working now. *hoping it keeps working*

  • Anonymous Apr 18, 2009

    Seriously ... I've had the same problem with that error message, my camera has been sitting in the box for months. I thought I'd check this site just for the heck of it, smacked it against my leg - and it turned right on.



    Unbelievable.

  • Anonymous Apr 29, 2009

    Can't believe that smacking the camera actually worked...WOW!

  • Anonymous May 16, 2009

    ERROR 00000018 4489 579




  • Anonymous May 20, 2009

    LOL! This is hilarious, but not a good pratical resolution. However, it worked! Thanks. Very interesting.

  • Anonymous May 21, 2009

    That's great! This has happened to me twice now. The first time I was able to reset it (stick a paper clip in the little tiny hole by the battery). THis time it wouldn't work. I found this website, and slammed it against my leg thinking I had nothing to lose, and it turned right on! Thanks everyone!

  • Anonymous May 22, 2009

    LOL...i just logged on to this website because i was having the same problem with my camera. my husband thought i was crazy when i told him to "hit the camera" a few times...but he finally gave in and it work!!! so if your camera won't turn on...do like the rest of us and just hit the camera a few times against your leg or hit it with your hand a few times and it will work :o)...LOL

  • Anonymous May 26, 2009

    I had the same exact problem, with the "Red sreen of death" with the reset message. I tried the taking the battery out several times and pushing the reset button. When none of those solutions worked, I took the "what do I have to lose?" approach. The first time I smacked the camera lens side down on my leg. Nothing happened. Next I smacked the camera battery cover side down and "whalla!" The camera turned on and asked me to confirm the date and time.

    I have had this camera for fivre years and have not had a problem until now. I am very happy with the camera and amazed by the battery life to this day.

  • r_kertotiko May 11, 2010

    when i turn the camera power on it gives a crimson color screen and says for just one second: Camera has experienced an error 000000018-4489-957-000 please reset your camera I don't know how to reset the camera. Can you tell me how?Thanks so much.rogann

  • Maria Apr 21, 2012

    I can't believe it.....the smack on the bottom of the camera actually worked!! i was going crazy trying to fix the error message then came upon this post. Thank you to whoever suggested it!

×

Ad

29 Answers

Just gently smack it a couple of times. I swear, it soounds strange but it works!!

Posted on May 11, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I just got the same prob after 14 months HP SUCKS!

Posted on Apr 16, 2008

  • eerror Apr 16, 2008

    i got the same error and slammed it face down on my desk ... turned it on and it worked.......now how much longer it will work, i dont know

  • theMCCo Jul 11, 2011

    I thought all of you were from outer-space when I saw you referencing "hitting the camera on a leg or desk", but I take it all back. It worked when nothing else would! Now I think I should be looking for a new camera. I don't know how many traumatic thumps this thing can take. THX.

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

You guys are amazing i cant believe it it totally works just smack it against your leg and it magically will start like normal and not auto shut off after a sec just slap slap slap against your leg and it will work


ps the reset button doesn't fix the issue

Posted on Jan 07, 2009

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

Unbelievable. I too was skeptical about the smack against the leg. The reset button did not work and neither did removing the batteries. I thought, well it is broke may as well try the smack against the leg. I smacked it one good time on my leg, hit the power button and it is working great again. THANKS!!!!!!!!!!!!!!

Posted on Dec 16, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Hello dudes, i dropped my camera and got that same message. I luckily found this website and I smacked my camera again and it turned on. I started laughing and noone at works can believe it. Oh well it worked.

Posted on Jun 25, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Wowo, i have had this camera sittin on my desk for almost a year cause my warrent ran out and they wouldnt replace it with the error message. just for the hell of it i looked the problem up and to my amazment found this website with the same problems, and tried gently smaking against my leg but didnt work, got pissed and slammed it shutter side down on my desk and BINGO, damn think started right up.......thanks guys

Posted on Jan 15, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Hey guy I ALSO have a HP R727. and with the SAME problem..
until tonight i try what most of you guys did, which is to hit it very softly and IT WORKED! I regret buying this cam =( but i guess i'll keep on using till its definitely breaks into pieces.

THANKS so much for your help guys....

Posted on Jul 16, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 71 Answers

Generally not a good sign, as the red screen indicates a hardware error.

You can force a reset by removing the battery, then reinstall it and try to turn it on.

Try http://www.precisioncamera.com/ for camera repairs.

Posted on Nov 15, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thanks. I smacked it! It works and ask for the date set-up.

Posted on May 15, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had my camera for years now and just today experienced the same problem so went online and low-and-behold came across this awesome site. i followed the smacking-on-the-knee with lens-side-down suggestions and SURE ENOUGH my camera has returned to life!! thanks everyone!

Posted on Jan 31, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

So when all else fails smack the camera and it will turn on.....LOL.....Hard to believe but it worked like a charm....Just proves even camera's need to be smacked around when their acting up!!!!

Posted on Dec 13, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had that happen to me today. Tried everything to no avail. I came online for troubleshooting techniques and read the one about slapping the camera real hard a few times. Unbelievable as it was, it actually worked. My camera is operating great again.

Posted on Dec 07, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

OMG this is the most HILARIOUS solution to this weird annoying problem... I JUST HIT MY camera against my leg and then it came on and was reset....WHALA... THANKS to all of you!! Great camera first time I had a problem of any kind. Amazing fix!

Posted on Nov 30, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

OMG!!! We just followed the "What do I have to lose?" approach, smacked the camera battery side down, and it reset and turned back on.... this after 2 days of trying to reach and see the reset button. It works~~~ try it

Posted on Aug 20, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

OMG I have had the error on my camera for 5 days now trying everything every one has suggested. I read today to just smack it. So I think Why not. It's not working I can't break it any more than it is right. Well I smacked the darn thing and poof.... it comes on asking me for the date and time. Oh thank you FixYa ..

Posted on Jul 24, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hahah! i can't believe this! i have the same camera, and a couple of days ago it started manking that deadly error screen and turned off whenever i tried to turn it on.
my roomie told me to look up the problem on the internet, and when i found this page i just started laughing 'cause i was thinking, that it would never work..
but then i tried to hit it against my knee.. then turned it on.. the error screen was gone, but it stil didn't work.. then i tried to hit it again with my knuckles, and when i turned it on it worked!
oh my god. :D me and my roomie were laughing so hard. thanks!

- C.

Posted on Jan 25, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Slapping the camera works -- the reset button does not. Go figure!!!?!!

Posted on Sep 19, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Lmao!! i had that same problem with the red screen and the message saying there was an error and to reset the camera. I borrowed the camera from my mom and so i was freaking out. i tried resetting it and that didnt work. and so i read on here about just hitting it, so i hit it like 4 times on my hand and it ACTUALLY WORKED!!! Awesome!

Posted on Aug 16, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

All i really did,was hit it against my leg acouple of times and it started to work
good luck

Posted on Apr 20, 2008

I had the same problem. Just hit (not to hard) several times the camera and it will restart !!

Même problème. Frappez plusieurs fois l'appareil (pas trop fort) et ça repart :).

Posted on Mar 09, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Camera can be reset using the pi hole after you slode open the base where you have the memory card.. But this does not solve the problem. What is interesting is, that I had the same problem when I bought a new one about a year back within the first 5 days. I returned it to the store for a new one (same model) which worked for about 6 months, and ever since been giving the exact same error..!! I agree with another post here is that HP maybe good for orinters but should stay away from cameras .... (I've heard horror stories about their PC too)..

Posted on Dec 29, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Wahnsinn, ich glaub ich spinn, das funktioniert. Wir lieben die Kamera, ich versuchte zu reseten, nichts halb ausser.... Hit
Danke

Posted on Sep 23, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Anyone have any clue what to do if the slapping thing doesn't work? I 'm still getting this same message and it turns off. :(

Posted on Aug 04, 2009

HAHAHAHAHAHAA..... IT WORKEDDD!!! who says brutal (ok not soo brutal) doesn't work??!!

Posted on Nov 06, 2008

Wow, can't believe it worked

Posted on Oct 25, 2008

OMG it works, thanks so much, it could sound crazy BUT it WORKS!!!

Posted on Sep 09, 2008

It worked!!! I tapped the camera so the shutter closed and now it works! Thanks

Posted on Aug 04, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I HAD SAME PROBLEME MY CAMERA IS OUT OF WARRANTY .NO ONE CAN FIXE IT HP DONT HAVE CUSTOMER SERVICE FOR REPARING JUSTE IF YOU ARE IN WARRANTY THEY CAN CHANGE IT ONLY !!!!!!!!!!!!!!!!!!!

Posted on Jul 10, 2008

Hi, i've got the same problem, try to reset but nothi ng works, finally, i try to hit it on my legs... and it restart ;)

Posted on May 06, 2008

3 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 2 Answers

SOURCE: hp photosmart R727 reset problem

The reset button is located next to the battery release tap. Here is a picture (sorry for the lousy quality, it was taken with a ten dollar web cam.)4f16c6c.jpg

Posted on Aug 01, 2009

  • 11967 Answers

SOURCE: Photosmart R727.Camera has experienced an error

Two ways: 1. Go into the menu and find "reset"...follow the on-screen instructions. 2..Remove the card and battery...press all the buttons...leave it alone for 20 minutes...insert the card and then the battery...turn it on.

Posted on Jan 30, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do you reset an HP R727 camera?It comes up saying it has experienced an error 5555AAAA-61EE-14B-031 as soon as you switch it in. Battery is fully charged.


Hello,
Normaly the repair service reset camera by using special file on the SD card.This file is impossible to find it on the internet.But you can try to update FW maybe it will help to this error message.You can try download lates FW for R727 from google.(Last FW version is 3.02.15).
Then extract exe file and copy FW file to the SD card.Put SD card into the camera and close battery door.Hold Shutter button and power on camera.After FW update is complete just power off camera.Then try it again to swith on.If it will not help the only way is send camera into the repair service.

Best Regards
AIOS

Apr 17, 2010 | HP Photosmart R727 Digital Camera

1 Answer

Photosmart R727.Camera has experienced an error 000000018-4489-957-000 please reset your camera I don't know how to reset the camera. help!


Two ways: 1. Go into the menu and find "reset"...follow the on-screen instructions. 2..Remove the card and battery...press all the buttons...leave it alone for 20 minutes...insert the card and then the battery...turn it on.

Jan 30, 2010 | HP Photosmart R727 Digital Camera

1 Answer

How reset this camera


Remove the card and battery...press all the buttons...leave it alone for 20 minutes...insert the card and then the battery...turn it on.

Dec 02, 2009 | HP Photosmart R727 Digital Camera

1 Answer

My Photosmart R727 Will Dont Turn on. i had t at a party and it was working fine then half way throo the night it went off while i was taking a photo and it will not turn back on anyone no what could be...


With the battery in, use a small paperclip and stick it in the hole next to the battery compartment. This is a reset button. If that does not work, close the battery cover and give a good medium smack against your leg. I know that sounds crazy but it works about 9 times out of ten with the HP cameras.

Nov 16, 2009 | HP Photosmart R727 Digital Camera

2 Answers

Hp photosmart R727 reset problem


The reset button is located next to the battery release tap. Here is a picture (sorry for the lousy quality, it was taken with a ten dollar web cam.)4f16c6c.jpg

Mar 28, 2009 | HP Photosmart R727 Digital Camera

1 Answer

HP R727 stays on 2 seconds then flashes contact HP


Try holding in the reset button longer then the recommended 6 seconds.
I've fixed many of these Photosmart series this way.

Dagra

Dec 20, 2007 | HP Photosmart R727 Digital Camera

2 Answers

Please help!!


Try a safety pin in the reset hole by the battery compartment most paper clips seem to be much to big. Also hold the reset for at least 3 seconds. The first time I tried I just pushed it down quickly and it did not reset. I just fixed my mom's camera with the exact same error. So safety pin and hold 3 seconds. For a diagram of the reset hole see web site1.gif mentioned in jimg's suggestion
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00743921&lc=en&cc=us&dlc=en&product=1154651

Hope this helps

Dec 20, 2007 | HP Photosmart R725 Digital Camera

3 Answers

HP Photosmart R725 camera error.HELP!


Smack it a couple times, gently. You have nothing to lose, AND, I swear it works!!!

Dec 20, 2007 | HP Photosmart R725 Digital Camera

1 Answer

Digital camera photosmart r725


it wont open when power is turn on,i keep getting ,(camera has experienced an error)(please reset your camera)this number accompanies the message-00000018-4489-957-000,ive read the manuel nowhere does it say how to reset, help ?

Dec 13, 2007 | HP Photosmart R727 Digital Camera

Not finding what you are looking for?
HP Photosmart R727 Digital Camera Logo

3,437 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Cameras Experts

teddyboy

Level 2 Expert

488 Answers

Lawrence Oravetz

Level 3 Expert

10263 Answers

Brad Brown

Level 3 Expert

17093 Answers

Are you a HP Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...