Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

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"Refresh Database" As soon as I turn on my mp3 it keeps saying "Refresh Database", and the loading bar at the bottom isn't moving at all. Once when I did this it said it needed to reformat, but how do I do that?

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Re: "Refresh Database"

I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Posted on Jan 25, 2008

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When i turn on my sansa e270r it says"refresh database" but the bar wont move at all and i cant do anything

Having gone over a month without a response, I assume my suggested reset solved the problem.

Sep 02, 2010 | SanDisk Sansa e270 MP3 Player

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It keeps saying that its refresing database and is not loading

first try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will probably work again

I hope my post was helpful let me know!!!!

Mar 13, 2009 | SanDisk Sansa e250 MP3 Player

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Sansa E200R gets stuck in refresh when I turn it on

STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

If that does not fix it, please post a comment with an update to your problem.

Jan 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

(e260R) Refresh Database eternal loop

Turn it on into recovery mode (Hold + Record Button + Power)
Connect to computer (You should detect a 16MB drive)
Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt"
Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen.
Sansa fixed!

Sep 13, 2008 | SanDisk Sansa e200 MP3 Player

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"refresh database"

Get the Vista compatible version of the software from Sansa's website

May 24, 2008 | SanDisk Sansa e260 MP3 Player

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"refresh database"

try formatting the hole mp4 *the musik partition only!!* or
try to use the recover mode and reinstall the hole mp4
more information u finds on google....

Jan 16, 2008 | SanDisk Sansa e250 MP3 Player

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Refresh Database

I have the same problem and can not figure it out!!! how do I refresh database??!!!grrrrrr

Need help as well.


Dec 12, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

8 Answers

Sansa mp3 player freezes at refresh database

The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.

Mar 26, 2007 | SanDisk Sansa e200 MP3 Player

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