Hello there.
You most likely have a problem with the motor coupling. (please look that up).
You have a direct-drive system, meaning it does not use a belt but rather what's called a "motor coupling".
I probably replace 5 a week because these little guys break because of 2 reasons
that i've found.
1) The break mechanism is too dry and causing the basket to stop at a holt,
which puts a lot of strain on the coupler.
2) They break because of over-loading.
Good luck to you. The repair is kind of hard to do on your own for the first time,
so I would call an authorized technician. It will run you anywhere between $90 to $120
at most, including parts.
Best of luck!
Ned
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