Question about Canon PIXMA MP460 All-In-One InkJet Printer

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I can't scan anything from my MP 460

I go to the MP 460 navigator and try to scan, when I press on "preview", it the computer tries to communicate with the printer, but then an error message appears that says "2,155,0" cannot communicate with printer. Check the cable to ensure the computer is connected. Check status.
The cable is connected properly, and I am able to print with no problems.
I have tried deleting the program and re-installing the MP navigator, but this has not helped either. I purchased the printer a month ago, and I've never been able to scan with it. Please help, none of the manuals have been of any assistance. Thanks!

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Re: I can't scan anything from my MP 460

Had probs with scanning at first
1.put doc in scanner
2.push scan
3.choose color or black scan again
thats what i did works ok

Posted on Dec 12, 2007

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Will not scan to my computer

What OS are you using? Did you install the full software (MP Navigator), not just the drivers? If you have the MP Navigator installed, how are you connecting to the computer? If you are using a USB cable, try a new cable, a different USB port and a direct connection if you are using a USB hub. (If you are using a USB print server, go to a direct connection to the computer.) If you are using the all-in-one over your network, try disabling your firewall temporarily. You may need to add a rule to the firewall to allow the scanner communication. (This will depend on the software/hardware firewall involved. Please add a comment with the details for support on adding rules.) The scanner requires bi-directional communication with the computer. This can fail even though the printer works. Make sure that the monitor program is running; this listens for button presses on the all-in-one.

Next open MP Navigator and try to start a scan from your computer. If you can't scan, then you should check for a communication issue, as described above. If the scan works from the software, then you probably don't have the destination buttons assigned in the software. Use the details from your initial scan to set the defaults. Go to Preferences and then the General tab. Adjust the details for the Scanner Button Settings. Click OK to save.

I hope this helps. Please let me know if you continue to have a problem.

Cindy Wells
(one common issue for a USB connection is installing the OS default drivers by connecting the USB cable before installing the Canon software. If that is your issue, please uninstall the printer. Then with the USB cable disconnected, install the Canon software. Connect the USB cable when prompted to do so. The OS software usually only has a printer driver and thus will not allow the scanner to work.)

Feb 06, 2014 | Canon MX882 All-In-One InkJet Printer

8 Answers

My Cannon Pixma MP500 multi-function printer randomly scans only part of the document on the glass. Sometimes it does get it right; that is it correctly scans the whole page, but very often, the scan...

Try to adjust the scanner resolution

Solution: Adjusting Output (Scan) Resolution (Windows) - MP150 / MP170 / MP450 / MP500 / MP800 / MP950

Adjusting Output (Scan) Resolution By changing the resolution, you can set how clear the image is going to be.
The higher the resolution, the clearer (but the larger) the scanned image is.
The resolution can be changed before scanning. (Note)
If the resolution is doubled, the image data will be quadrupled.
If the data is large, problems such as slow processing speed or lack of memory may occur.

To change standard scan settings using MP Navigator, click here
To change more advanced scan settings using the scanner driver, click here
Using MP Navigator
  1. Place the document face-down on the platen glass.

  2. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  3. Click 'Scan Photo/Document'.

    Display varies according to the printer model.

  4. When the Scan Photo/Document window is displayed, click 'Specify'.

    Display varies according to the printer model.

  5. When the Scan Settings window is displayed, select the resolution in Scanning Resolution drop-down.


    Select from the following scanning resolutions:
    [Text(OCR)]: 300/400/600
    Other: 75/100/150/200/300/400/600

  6. If necessary, set other items as well.

  7. Click 'OK'.

  8. In the Scan Photo/Document window, click 'Scan' to start scanning.

Using the scanner driver
  1. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  2. Click 'Scan with Scanner Driver'.

    Display varies according to the printer model.

  3. Change the resolution.
    According to your purpose, set the resolution in Simple Mode with ease, or in Advanced Mode with a detailed setting.

    To set the resolution in Simple Mode:

    (A) Select the 'Simple Mode' tab.

    (B) In Destination drop-down, select the resolution which suits the purpose.


    To set the resolution in Advanced Mode:

    (A) Select the 'Advanced Mode' tab.

    (B) In Output Resolution drop-down, select one of the preset resolutions, or enter a number from 25 to 19200 to specify your favorite resolution.


  4. In either Simple or Advanced Modes, select other settings as required and then click 'Scan' to start scanning.

Aug 13, 2008 | Canon Printers & Copiers

1 Answer

It just won't scan. It prints fine and it photocopies fine but if I go on to scan and choose any of the scanning options it says "Place document on platen glass and press ()" (i tried to draw the button...

Hey Yasmin,

I had the same problem.

I installed the MP Navigator (MP Navigator Ver. 3.03 (Windows 7/7 x64/Vista/Vista64/XP/XP x64/2000/Me/98) from the canon website ( and then I released the scannerlock (
and then I could scan! Not only through the printer itself by pressing the (<I>) button but also through the MP Navigator program. When I pressed the (<I>) button on the printer, the scanned document would be automatically saved on the computer in a folder of MP Navigator.

Hope this helps you!


Jul 13, 2010 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

How do you get the Canon Pixma mp500 to scan?

Hi there,

Scanning images,
About Scanning images
You can scan images from the machine to a computer without printing them and save them in popular formats. Scanned data saved on your computer can be processed using image processing software. Furthermore, you can use the OCR (Optical Character Recognition) software to convert scanned paper documents to text data.

* Before scanning
Before scanning images, confirm the following :
- Are the necessary software (MP Drivers and MP Navigator) installed ?
If the software is not installed, install it.
- Does the document to be scanned meet the requirements for an original to be set on the Platen Glass ?
- Is the machine connected to a computer correclty.
Confirm that the connection between the machine and the computer is physically secure.

Scanning Methods.

A) Scanning Using the MP Navigator
MP Navigator enables you to scan in documents loaded on the Platen Glass and view images saved on your computer or on a memory card. Scanned documents can be previewed and easily printed and edited according to your needs.
You can use the supplied application softwares to edit or print the document you have scanned.

Windows : Double-click the [MP Navigator 2.0] icon on your desktop to launch MP Navigator.
Mac : Select [Applications] from the [Go] menu, then double-click the [MP Navigator 2.0] icon to launch MP Navigator.

You can launch the following application software from the MP Navigator.
* Easy-PhotoPrint (Photo Printing)
* ArcSoft PhotoStudio (Photo image editing)
* ScanSoft OmniPage SE ( Converting scanned document to text)
- This application software may not be supplied with teis machine in some country.

Note : If you did a [Custom Install] and only installed the MP Driver and MP Navigator, these application software were not installed and thus cannot be launched. To launch any of the above application softwares from MP Navigator, do a [Custom Install] once again to install them.
For detailed operations of the MP Navigator, refer to the Scan Guide.

B) Scanning Using the Operation Panel of the Machine
You can scan documents to your computer by using the Operation Panel.
Important : Do not insert or remove USB cables when scanning images with the machine connected to a computer, or when the computer is at sleep or standby mode.
*If you are using Windows XP
The program selection screen is displyed the first time you press [Color] or [Black] on the machine.. Specify the [MP Navigator 2.0] as the application software to use, check [Always use this program for this action], then click [OK]. From the next time, MP Navigator is automatically started.

*When using Mac OS X
For the machine to start scanning when [Color] or [Black] is pressed, you need to set MP Navigator as the starting application software in Image Capture under [Applications] of Mac OS X.

1) Press [ON/OFF] to turn on the machine.
2) Load the documents on the Platen Glass.
3) Select the scan option.
a) Press [Scan].
The scan operation selection screen is displayed.
b) Use Up or Down arrows to select the scan operation, then press [OK].
Scan standby screen is displayed.
Save to PC : The document is scanned and saved.
Save as PDF file : The document is scanned and stored as a PDF file.
Attach to E-Mail : The document is scanned, and the image is attached to an e-mai using the e-mail application software.
OPen with application : The document is scanned and displayed on the registered application software.

4) Press [Color] or [Black].
The document is scanned. The settings configured from MP Navigator apply when scanning.
Important : If with some types of original the position and size of the image is not scanned in correctly, please refer to the "Selecting the Behaviour of the Operation Panel with Mp Navigator " in the Scan Guide (on-screen manual). and change the MP Navigator [Document Type] and [Document Size]] to match those of the original being scanned.
Note : The operation to be performed after scanning the document depends on the scan operation setting you have selected in step 3. For details on how to modify the operation settings, refer tp the Scan Guide on-screen menual.

C) Scanning from an Application Software
You can scan an image from TWAIN-or- WIA (Windows XP only) complaint application software and handle the scanned image in the application software. For detailed operations, refer to the Scan Guide (on-screen manual).

Hope this helps.
Please rate my response.
Have a good day.

Dec 07, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

How do you scan a photo?

- press "scan" button, then press "start" button (either black or color)
- a small window (MP Navigator EX - MX310 series) should appear on your computer screen
- you can then choose one of the option there
- place a document or photo you want to scan on the canon plate face down
- then back to your computer screen and click "scan"

i have iMac and the pop up window says (MP Navigator EX - MX310 series) when i press "start" button on Canon
now i'm not sure if it'll say (MP Navigator EX - MX310 series) on windows PC
hope this helps. good luck.

Feb 12, 2009 | Canon PIXMA MX310 All-In-One Printer

5 Answers

My Canon MP510 scanner won't scan - the printer works fine, but I can't get it to scan. It used to work just fine.

Try using your scanner from your computer, I'm using windows XP and when i go to My Computer and the printer is connected i see a section that says Scanner and Cameras, your printer should be there, click on it and follow the easy step to scan a document.

Nov 28, 2008 | Printers & Copiers

1 Answer

Canon mp 460

reinstall the drivers b4 u connect the printer

Jul 07, 2008 | Canon PIXMA MP460 All-In-One InkJet...

2 Answers

Scanning from Canon MP530 to Mac Powerbook

If you;ve installed the MP Navigator software from the CD, then you should be able to press the scan button on the printer with your Mac connected and the MP navigator will open automatically on your Mac ready to scan. You can also try going into Preview (the Mac app) and from the file menu select Import... and it should open a scan window.  Hope this helps!

Dec 21, 2007 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

MP170 Canan Pixma scanner problem

You need to remove the Scanner software [which is different from the printer software] and re install it.

Jul 12, 2007 | Canon PIXMA MP170 All-In-One InkJet...

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