Question about HP Officejet 5510 All-In-One Thermal Printer

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I downloade the latest software from HP for my 5510 Officejet. However I have been unable to make the HP Director facility work. The workaround that HP advises allows me to bring up the window but there aare no icons on it. I have downloaded and installed the patch which supposedly corrects the fault with IE 6 or 7. The result of this is that clicking on the desktop hp director icon brings up IE script errors, one in line 166 and second in line 241. and still no hp director window with icons.

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  • gb_evans Jul 11, 2009

    Have tried all of these

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• First of all, make sure that your computer is up-to-date on all Java and Flash software.
- Download the java updates here: http://www.java.com/en/download/manual.jsp
- Download the flash updates here: http://www.adobe.com/support/flashplayer/downloads.html
• Reboot computer to apply changes and try.
• If that does not work, run a spyware and a virus scan on your computer. Windows Defender will check for spyware and it is free. Avast Antivirus will check for viruses and is also free.
- Download Windows Defender here: http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en&mg_id=10134
- Download Avast Antivirus here: http://www.avast.com/eng/download-avast-home.html
• If those steps haven't helped, let's try different web browsers. The main ones for Windows, besides IE, are, Firefox, Safari, and Opera. Try them one at a time to see if you have success viewing your e-mail messages.
- Download Firefox here: http://www.mozilla.com/products/download.html?product=firefox-3.5&os=win&lang=en-US
- Download Safari here: http://www.apple.com/safari/download/
- Download Opera here: http://www.opera.com/download/

I know this seems like alot to absorb, but somewhere in these steps, I believe you'll find the solution to your problem. Good luck and let me know if I can be of further assistance.

Posted on Jul 11, 2009

  • Kelly Raile
    Kelly Raile Jul 11, 2009

    I would try some different scanner software then. The best 3rd party scanning software I've ever used is called VueScan. You can download it here: http://www.hamrick.com/files/vuesca85.ex...

    The application will run in demo mode. If it works, I suggest buying it. It is a highly customizable scanning application. I use it on all my computers.


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FROM THE HP WEBSITE:

If you’ve recently upgraded to the new Internet Explorer 7 (IE7), and you have a Hewlett Packard scanner or printer/scanner, then you will almost certainly be experiencing problems with starting it.
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