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Some pics have solid gray areas blocking part of the pic

Some of my digital pictures have solid gray areas (square/bars) on part of the picture when I download them (usually the bottom 60-80% of the picture). They look fine on the camera screen but not on the computer. I purchased a new memory card hoping this would fix the problem...but it didn't. Any ideas on how to fix the problem?

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  • magnumPI Jul 13, 2009

    This problem only occurs on some photos (maybe 1 out of 20) and it is definitely NOT a lighting issue. Envision a solid gray rectangle cutting off the bottom portion of the picture no matter how light or dark the photo is. Sometimes I can go to a different computer and upload the photo fine and email it back to my computer. However, I have to delete the original photo or it will upload with the solid gray area.

  • magnumPI Jul 13, 2009

    I am downloading through the manufacturer's supplied usb cable and using the copy and paste function via Windows files. When viewing the pictures on my camera through the computer - they have the gray areas even before I download them to my hard drive. So it seems there is a communication problem between my camera and my computer (which is why I tried purchasing a new memory card). UPDATE: I just now tried putting the memory card straight into my computer memory card slot and it worked fine. Went back to test the usb cable to camera option and the same 2 pics had gray areas. So I just narrowed the problem down to the camera's usb connection with my computer - something is malfunctioning there. So, I guess that is enough info for me. Thanks for your help!

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Many digital cameras will display a thumbnail representation on the lcd and not the actual picture (for speed). So the problem is with the picture itself and if it is consistent in ALL of your pictures, it points to a problem with the imager. If the problem is not with all of your images, it could be a lighting issue. Try taking a picture of a solid white wall that is well lighted and see if the problem persists. If not, make sure your lighting is brighter.

Posted on Jul 11, 2009

  • Aaron Monello Jul 13, 2009

    So the problem seems to occur during the download of the images from the camera to a specific computer? - you mentioned you can go to a different computer and the image is ok..

    How are you downloading the images from the camera to the computer?


  • Lyndaleen Hampton Oct 30, 2012

    This is happening to me as well, with pictures from camera, Internet, memory stick and dvd. The picture will display perfectly, then a gray block will cover it. It happens to various pictures and happens sporadically. It happens sometimes when I try to open one up. This started well after I got this new laptop: HP Pavilion dv7-6b78us Enternment PC with RADEON graphics, Windows &, Intel Core 17.

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