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HP 6310 has scanned great until today. In the HP scanning window, it will scan the picture on the glass but then it freezes up. All options such as Scan View, Tools and Help are grayed out and unresponsive. The tabs Original Scan and Single Scan flicker. When I click Help at bottom of window I get the message HP CUE scanning flow component has stopped and windows will shut down and advise me of a fix. FYI, I have tried to unplug the 6310, turn off my HP Pavilion m9100t and have uninstalled the 63.10 software and then reinstalled it. After all this, the original problem still exists.

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Is your cable ok? try replacing it, or try device on another computer

Posted on Jul 11, 2009

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Posted on Jan 02, 2017

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Push SCAN on my HP6310 and get no scan options


You need scan software running on your computer. It won't scan unless it knows how to scan and where to send the scanned image. The scan options will be on your computer.

Oct 28, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

I want to use the scan and I get a "No Scan Options" message?


i think wrong installation of drivers
i hope i can solve your problem

Aug 26, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP6310 does not scan or copy using flatbed glass


Hi

Try connecting the printer to a direct wall outlet and not to a surge protector

try a partial reset

for this
you need to unplug the power cable from the printer
press and hold the # and the 3 buttons on the front panel and then replug the cable,
do not release the fingers until you see the LCD lit up.

let the printer initialize itself and then try making a black and white copy
if it makes a copy ,it should definitely scan now.
for any clarifications or assistance ,feel free to contact me.

Aug 07, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP 6310 won't scan from my new Dell laptop


You have to manually add scan options via settings>scan options>scan to>

that's within the HP solution center btw.

Apr 09, 2009 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

"NO SCAN OPTIONS" in HP Officejet 6310 all-in-one


You need to install the software and driver for the version of windows that is on the new computer. 
Link to you model printer/scanner below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1119598〈=en&

Mar 19, 2009 | HP OfficeJet 6310 All-in-One Printer...

3 Answers

No Scan Options for HP Oficejet 6310


This is a resolution for "NO SCAN OPTIONS" in the front panel screen of the All-In-One Only:

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Sep 03, 2008 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

6300 or 6310? Scanning


i advise u to use the windows photo gallery of VIsta to scan..
steps r:
  1. open windows photo gallery
  2. Click File, and then click Import from Camera or Scanner.
  3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.
  4. In the New Scan dialog box, click the Profile list, and then click Photo. The default settings for scanning a picture are automatically displayed.

Jul 06, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I press scan it it wont scan my picture.


1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
2. Close the lid

Scanning a text document
  1. Load the original.
  2. From the HP Director , click Scan Document .
  3. From the HP Scanning dialog box, select the desired options and Scan to destination.
  4. A preview of the image will appear in the HP Scan window. Make any edits from the HP Scan window and click Accept .
  5. Click Scan . The document will open in the selected Scan to destination.
Scanning a picture
  1. Load the original.
  2. From the HP Director , click Scan Picture . A preview of the image will appear in the HP Scan window.
  3. Make any edits from the HP Scan window and click Accept . The HP PSC sends the scan to the HP Photo & Imaging Gallery , which automatically opens and displays the image. The HP Photo & Imaging Gallery has many tools to edit the scanned image. For more information about using the HP Photo & Imaging Gallery , see the onscreen help that came with the software.
Stopping a scan To stop scanning, press Cancel on the front panel. Hope this helps. Good Luck.

Apr 08, 2008 | HP PSC 1315 All-In-One InkJet Printer

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