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try changing phone to tone dialing . one phone line has been setup for Decadic dialing and the other line may be setup for tone dialing.
If tone dialing is working on one line but not the other then get phone company to change the dialing type on the phone line.
Dual tone multi frequency is the technical name for tone dialing and is more efficient than decadic dialing or pulse dialing.
If you have another phone connect it to the wall outlet to see if you get a dial tone. This will indicate if your base unit is faulty. Check the power adapter to the base unit, make sure it is getting mains power. If the base unit has dual phone lines and if line 1 is only connected and the line 2 has beed selected then you cannot get a dial tone. In the chase press the line 1 to get a dial tone. If your base unit has only one line then check the phone line at the wall socket make sure it is plugged in tight, also check the the connection at the base unit. If this does not work then ring the phone company and get the to test your phone line, you may have a faulty line to your home.
Either button mapping or no dial tone at the system cabinet. If your desplay sas CO1 and you have no dial tone, go to the sytsem cabinet ans swap the modular plugs for CO1 and CO2. If the No Dial Tone moves, "mus be sumpin wrong wit yo lines".
might you have your phone set for tone on a pulse line???
Do you know what kind of line you have?
You can use pulse and/or tone on a tone line. But you cannot use tone on a pulse line.
A pulse line is cheaper ... I have a pulse line from the mid 70's and I refuse to upgrade it (costs more) to tone - whats the point - I never get any calls and im not in that big a hurry to dial for the extra couple bucks they want.
Please disconnect your cordless phones from telephone jacks throughout the home. The "line in use" is say that you have a short on the line, or a phone off the hook. So disconnect lines, then replug 1 corded phone in to check for dial tone. If working, continue to plug in 1 phone at a time(rechecking working one each time) to find the equipment that is causing you heartache.
I would first verify that the line is good. Take a known good corded phone. YES corded phone !!! and try dialing with it and make sure it dials on the line every time. Also make sure that the Pulse/Tone setting is set for your service( there is still a few area without Touch Tone belive it or not)
Once you verify that the line is ok check each phone and take the defective ones back to where you bought them.
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.