You need to update your post code database. i had the same problem whilst installing on a no PPC. download the tomtom home package, plug in and tell it to update. it shuould i believe update you post codes for free. if not its a paid for thing unless you take the dodgy route lol
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Just download that file then extract the files ,plug in your tomtom to your pc, open up the tomtom device in my computer(XP) or computer(Vista/Windows 7) and copy the extracted files into the zip folder, then unplug the device and you will be able to enter full postcodes
I know this won't be of help but just to let you know I just bought a full EU map for my trusty TT ONE and now I have the same problem. If I put the old UK map card into the device the postcode feature works as it should. If I find a solution I'll let you know.
I did this same thing and it worked for me EXCEPT the guide for the copy n paste Via the Organiser button didn't work so just did the old right click copy the "zip" file and right click on tomtom folder in the +my computer" menu paste AND wala
it has lost the post code file, restore your tomtom from your back up if you have one, if not you will have to call tomtom cus serv and they will guide you through over the phone on how to reinstall the post code file, i had same prob
Sounds like the os is corrupted. Make a backup on your computer. IMPORTANT DO NOT USE TT HOME FOR THE BACKUP. To do this, on your desktop right click and make a new folder. Then go to my computer and open the tt drive. Copy everything on the drive and paste it into the new folder. This step will take a few minutes. Next format the tt drive (this will erase everything on the drive). Turn off your tt and then disconnect it from the computer. Connect it again to your computer and let tt home reinstall your os. This may take a couple of times to get the latest os back on your tt. After tt home has installed the latest os for your device go to the new folder where you made your backup. Copy the maps and bmp's back to the root of your tt (don't open the drive to do this just paste it onto the drive letter).
Hope this helps
go to tomtom website ----> support ---->select
product, in the search box type in "full postcode", click on the 1. "Full digit postcode search not working in UK or The Netherlands" then follow instructions.
Go to tomtom official website (tomtom.com) go to support, select product, and type in "postcode search", click on the question "Full digit postcode not working in the UK or The Netherlands" and there's you answer - download the zip file to your pc and follow instructions. Have just tried it and it works !
On your Blackberry (BB), make sure you have set your blue-tooth properties to show Yes for "Discoverable", then go through the TomTom (TT) to find a phone. Trying to find the TTwith the BB will not work.
Once the TT finds the BB, the BB will ask for a code - enter 0000. Once the TT is successfully added to your BB device list, highlight the TT and check device properties - set to trusted.
Go support on official TomTom site. Entery your product then search tech support for 'postcode search'. One of the FAQ returned is exactly your problem (full postcode search in UK or Netherlands). Download file and follow instructions. Et voila!