Question about Lexmark X9350 All-In-One InkJet Printer

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Dial tone in fax mode

I cannot fax with my x9350. I get a dial tone for only one second or less, then it disappears. I had the same issue yesterday and discussed with online chat support and was advised to get a new printer that mine must be defective. I did that today only to experience the same exact issue. I can fax on the same line with the same cable with a HP fax all in one machine. Brand new printer yesterday – second brand new printer today.
why won't the fax keep a dial tone?

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  • 186 Answers

Is the phone wire from the wall jack plugged into the slot in the back of the machine marked "line" and not "phone"?

Posted on Nov 15, 2007

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2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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It most likely is the LIU (Line Interface Unit). or you might have it plugged in the wrong port on the fax itself. Make sure it's plugged into the LINE plug. If it's the LIU it would be cheaper to replace then calling for service. Unless it's under warranty still (usually 90 days)

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I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.

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