I was washing loads today and was washing my third load. I heard the washer beeping but it wasn't the same as when a load is finished, I went to check the machine and saw ERR in the display window. I hit cancel, opened the door, to find water and suds still standing in the load that was in progress. I am guessing this load just didn't spin out? Any suggestions on what may have occurred to the machine? I haven't tried anything so far because I have no idea where to start. Thanks.
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Hello melchor - Is the washer making a humming noise? If so, either the drain hose or pump is clogged and needs to be cleaned. Will the drum manually rotate (when it is not in use)? If it does not, then the washer drum may not be balanced and/or possibly have a broken shock/bearing. Is the door securely latching? Supposing it is not, then the door latch assembly will need replacing. However, since it is such a complex unit, I strongly suggest contacting a professional to accurately pinpoint any potentially more serious issues like the timer, pump or control board not communicating correctly.
Hello Kathy Murphy - Is the washer making a humming noise? If so, either the drain hose or pump is clogged and needs to be cleaned. Will the drum manually rotate (when it is not in use)? If it does not, then the washer drum may not be balanced and/or possibly have a broken shock. Is the door securely latching? Supposing it is not, then the door latch assembly will need replacing. However, since it is such a complex unit, I strongly suggest contacting a professional to accurately pinpoint any potentially more serious issues like the timer, pump or control board not communicating correctly.
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