Question about Apple iPod nano

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Can i get back my purchased songs?

My ipod recently replaced all of my songs and i had to erase them all. So i uploaded some of my CD's to get songs. but i was wondering if there was any way to get the songs that i purchased using my itunes account back, because we got a new computer that does not have any of my purchased songs on them. Our old computer would not open itunes so i can not copy them onto a cd. is there a way i can access those songs through my account?

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  • helpme1017 Nov 15, 2007

    this may sound like a very dumb question, but how can i e-mail them? i can't find the e-mail address!

  • helpme1017 Nov 15, 2007

    Thank you so much!

  • helpme1017 Nov 21, 2007

    i received the e-mail on how to redownload my purchased songs and now my itunes store will not open and says that "itunes could not connect to the itunes store. the network connection timed out" . i do not know how to fix this and now i can't start redownloading my songs until i can open itunes store



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As restrictive as the iTunes music store is, there is a secret policy in place that will allow you to re-download your entire purchase history in case anything happens to you music collection.
In the event this happens, simply email Apple’s iTunes support group and after a few days you will get the response:
In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.
I can verify this is true as well.

Posted on Nov 14, 2007

  • Jonathan Pirc Nov 15, 2007

    Go to this URL, and you'll see the email box at the bottom of the page.



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