Question about Toshiba 50HP66 50 in. Plasma Television

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No Picture I turned on the tv and it clicked then the screen went black. i tried to turn it on again and the picture was very dim for about a minute then it went black again. i have sound, but no picture.

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  • aaaball Nov 27, 2007

    I have the same problem. The screen is white while tuning, then briefly shows the program < 1 second. Then goes black, but the sound remains.

    I have had the tv for 14 months but it is in my game room, and has less than 48 hours of use.

    I have two other Pioneer plasmas which are on all the time, and I have not had any problems with them.

  • Anonymous Apr 27, 2008

    Turned on the TV. Heard a click and a metallic ding. No picture.



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  • 3 Answers

It's the Y-Sustainer problem. However, they normally change the Y-Sus and Z-sus boards at the same time. It's a costly repair.

Posted on Apr 06, 2008


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Sound stays on, but no picture- goes black and stays that way.

This unit should still be under warranty and should be taken in for warranty service. Any attempt to access the interior will void the warranty. It is important that a complete description of the problem like you entered here be taken along when you bring the set in for service. This will insure that the servicer be able to reproduce the problem and resolve it.

From your description (and as a servicer), I would be looking for a component that is heat sensitive. These types of problems are fairly easy to locate and resolve.

Please take this in for warranty service and update this when you find out the details.


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