Why won't it clear a printing document? - Kodak HERO 7.1 PRINTER

I would think that the document is not on the printer, it's in the printer spool. Open the printer properties and clear the queue.

To resolve this behavior, clear the Document Properties check box. To do this, follow these steps:

Word 2007

1. Click the Microsoft Office Button, and then click Word Options.
2. In the Printing Options area box, click to clear the Print document properties check box, and then click OK.

Word 2000, 2002 and 2003

1. On the Tools menu, click Options, and then click the Print tab.
2. In the Include with document area, click to clear the Document Properties check box, and then click OK.

Please follow the steps below to clear the print queue and restart the print spooler of your computer.

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

Try to print a document again to verify that the problem is fixed.

Try the steps below to clear print jobs stuck in the print queue:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

Try to print again to verify that the problem is fixed.

Hi Good day!! did you try to print other documents? if yes try to restart your print spooler Click Start- Setting- Control panel- administrative tools- services now you should be on services box find the "Print spooler" click Print spooler and then restart it by click stop and then start
reply to me for further assistant if my solution did not work thanks

Thank you for using FixYa

I assume you have gone to the 'printer' screen, high-lighted the document and then clicked on delete document. This takes forever - don't know why - but it does. Eventually the document will disappear. If you don't have the patience then reboot your computer.

check for debris or paper fragments!!!!

when it stuck, just click start menu below, under settings and printers and faxes. Then find the printer and double click and cancel all documents clear. So after doing it restart again your pc and try print another document. 

Try downloading and installing the latest drivers for you printer from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=71896&lc=en&cc=us&dlc=en&lang=en&cc=us