Hi Nancy,
I bet you've got all kinds of frost / ice behind the plastic cover that protects (and shields from view) the cooling coil in the freezer compartment.
You probably have one or more: defrost timer, defrost terminator or defrost heating element that has failed. Call for service - or empty the fridge and unplug with door open for a day - ice will melt and when you plug in again it will work just fine. Until frost builds up again that is.
Good luck!
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