Hay mate try testing the remote 1st use cam on your phone point the remote sensor at cam and push all the buttons 1 by 1 u shud see sensor flash cos cam can pik up infer red light might remote needs clean hope this helps
Go here to make it work,
Comcast Remote Codes Program Your Comcast Remote Control
Sorry , don't know anything about Comcast cable or any of their equipment, Good Luck..
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