Question about Breville Dual Boiler Espresso Machine BES920XL

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Why does the steamer not work?

After following the descale instructions on pp32-35 of booklet to the letter I found that the 20 minute timer (p34) did not activate etc. Now the steamer does not work - I just get 3 beeps when I try and use and then nothing happens - why is this and what do I do?

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Regards
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