Question about Samsung ML2525W Laser Printer

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My printer refuses to print and continually says "Door is open. Close before proceeding." I have made sure everything is tightly closed and yet this message still shows up.

I also tried turning on and off the printer, taking out the cartridge and putting it back in, making sure all the wires and cables are connected but it still won't print.

Posted by Anonymous on

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  • Samsung Master
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If you have opened the door and closed it several times, try using a pen or a straightened paper clip to press the switch manually. It's on the right side of the printer. If that doesn't solve the issue, then the door sensor micro-switch has either failed or been dislodged.

If the printer is under warranty, contact Samsung. Otherwise determine if replacing it is better than sending it for repair. You'll probably face a minimum of a $50 charge above the shipping cost (if you don't live near a repair center) just for the diagnostic on the printer. Replacing the sensor requires tearing apart the printer.

I hope this helps and wish that I had better news for you.

Cindy Wells
(I've been fortunate. The last printer that died with a door sensor error was 9 years old. Replacing the unit was an easy decision for me.)

Posted on May 01, 2015

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