Question about The Neat Company NeatDesk Desktop Scanner and Digital Filing System

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How do I repair the metal tab paper sensor on my Neat Scanner? It got bent somehow, and now the scanner won't recognize any paper in the tray :-(

The green lights will blink ONCE when I gently put in a piece of paper, but it won't STAY BLINKING like it's supposed to do when I have a paper in there. So then I keep getting a message on Neat saying that there is a scan error, and the scanner itself just has it's green lights staying lit (which normally means it's ready for you to insert some paper!). Thank you for your help!!!!!

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A useful fix can be achieved using a strip of fabric and flexible adhesive or similar over the existing damaged hinge

Posted on Feb 06, 2015


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