Question about The Neat Company NeatDesk Desktop Scanner and Digital Filing System

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How do I repair the metal tab paper sensor on my Neat Scanner? It got bent somehow, and now the scanner won't recognize any paper in the tray :-(

The green lights will blink ONCE when I gently put in a piece of paper, but it won't STAY BLINKING like it's supposed to do when I have a paper in there. So then I keep getting a message on Neat saying that there is a scan error, and the scanner itself just has it's green lights staying lit (which normally means it's ready for you to insert some paper!). Thank you for your help!!!!!

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1 Answer

I plugged it in and all of the lights come on, but when I press scan, nothing feeds. I hear no mechanical noise like it is trying.


Troubleshooting Scanner Problems in NeatWorks for Windows

www.neat.com/.../troubleshooting-scanner-problems-in-neatworks/
Troubleshooting Scanner Problems in NeatWorks for Windows ... Plug the scannerback into the computer, start NeatWorks, and try scanning again.

NeatConnect Scanning Issues - The Neat Company

www.neat.com/helpcenter/neatconnect-scanning-issues/
My LED screen wont turn on? If this is the first time using the NeatConnect scannerand you are not using it with a computer, please confirm that the cord is ...

Download Neat Software' Activate Neat ' Neat Company

www.neat.com/helpcenter/download-neat-software/
If you are looking to download or activate Neat software for your scanner, visitneat.com/activatend for more information. ... Desktop Software (For Existing Users) ...

Support - The Neat Company

www.neat.com/support/
Neat's Smart Organization System desktop software. ... Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

Jan 14, 2016 | NEAT Desk Desktop Scanner and Digital...

1 Answer

I just did the update for the neat desk and now i cant get the scanner to work it keeps giving me a paper jam message and there is no paper jammed. Help


Go ahead and give the scanner a cleaning with air. There are sensors that indicate whether there is paper blocking the sensor or not. Just make sure that these sensors are clear of all debris.

Feb 26, 2015 | NEAT Desk Desktop Scanner and Digital...

1 Answer

Neat program won't open


Refer this issue directly to NEAT for resolution.

Mar 24, 2014 | NEAT Office Equipment & Supplies

1 Answer

Hi, i have a Canon dr 9050c scanner. I have the folowing Problem: When the Scanner power on then the Tray move up and down. if i start a scan from PC than can the Scanner not lift up the tray. It sounds...


It sounds like you diagnosed it.
The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor.
Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue.

Hope that helps,
Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Aug 26, 2013 | Canon DR Office Equipment & Supplies

1 Answer

I'm getting this message "The operation could not be completed. No other information is available about the problem." I had a paper jam..fixed it and now it won't scan anything without that er


1. Quit neat app.

2. Turn off scanner.
3. Unplug scanner from computer and outlet.

4. Wait a minute.
5. Plug scanner into outlet and computer.
6. Start Neat app.
Hope this helped.

Feb 21, 2013 | Neat Company NeatDesk Scanner for Mac

1 Answer

Neat scanner won't recognize paper


"Preferably the one on the back of the CPU"?

You mean the "back of the computer case".

Jun 14, 2012 | NEAT Office Equipment & Supplies

1 Answer

What should i do if the bottom section of the scanner wont go down so that i can insert pages to be scanned?


Irrespective of the position the tray has to go down on powering on. There is HP (Home position) sensor for the paper tray, under the tray. Check if it is okay. Also in the middle of the paper tray, there is a paper sensor, clean this with a damp cloth so that the does not 'assume' there is paper. If the scanner has paper, it will not go down.
S. Mohan, chennai, India

May 27, 2011 | Canon DR-6080 Path-Through Scanner

1 Answer

I get a Staple Detect error each time I try to scan a page. I've checked all of the rollers; they are fine. There are no staples anywhere in the picture. Can I turn Staple Detection off?


I presume you are using CpaturePerfect3 Scanning software. There is an option to stop checking of 'staples'.
In Canon 9080C staples are NOT detected by any metal detector! You'd notice a set of LEDs on one side and a set of sensors on the opposite side of the scanner wall, just above the paper tray. Incase there is a document thats stapled, while one sheet is going in, the other sheet will get lifted because of staple. Thus when there is obstruction in the LED sensor, it is presumed to be a stapled document. Conversely, even if a document is bent enough to block the sensors, the scanner assumes it as a stapled document. Ensure your documents are fairly flat.
S. Mohan, Chennai, India

Dec 30, 2010 | Canon DR-9080C Path-Through Scanner

1 Answer

My Canon Dr-9080C isnt pulling the paper into the scanner. The input try elevates, and then returns to it's original position, without the paper being pulled into the scanner, as if there wasn't any paper...


The scanner is assuming there is no paper. Just under the rubber rollers, in the paper tray there is a paper sensor. Clean that area with a damp cloth. Keep some papers and try "count-only". It it works then sensor is okay, else, you need to check the sensor.
S. Mohan, India

Jul 12, 2009 | Canon DR-9080C Path-Through Scanner

2 Answers

Canon DR-9080c scanner not lifting error no page found in feeder


There is a paper sensor just under the rolers in the lifting tray. Clean the area thoroughly with a damp cloth. Keep some sheets and try ]count only'. If it works then the sensor is okay, then you can try your scanning. If it is not sensing paper, check the sensor or connections to the sensor.
S. Mohan, India

Jul 09, 2009 | Canon DR-9080C Path-Through Scanner

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