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Did anyone get charged a $200 dollar fee when hooking up a virgin mobile phone? I have friends who didnt get charged anything to hook up there account and have to exact same phone as I.

I would really appreciate if anyone could please help me.. I had to put a deposit of $200 on my account when I was registering with virginmoble right after I bought my Nexus 4. They had informed me that if I had paid on time for 6 months striaght I would receive my money back.. I have not recieved my money back it had been just over a year now that I have had my phone. Due to financial issues of starting college an not being able to afford it. I was hoping to receive my 200 dollar deposit that I should have originally gotten 8 months ago. I called customer service and she had informed me that I had received it in the mail. I told her that "I had not received anything but a bill telling me to pay!" Than she said "Oh wait.... oh I see actually it says... ugh.. [long pause] can you hold for a minute." Than when she took me off hold, I told her "I paid in cash and didnt recieve any mail with a check in it." She replied "Oh... well.... since you paid in cash you will probably have to go to where you had purchased the phone. They might have been sent the mail because you paid in cash. Im not really to sure all I know is that it says here on your account that it has been sent to you." So I went there when I was able to, take into consideration I was in college and trying to work it took me a while to be able to get there. They told me that since my account had just been deactivated they had absolutely no access to my information. Also even if they did and my account wasnt deactivated they do not give people there money back in person with cash.. they try not to have 200+ in there tills at all times because of the obvious reason of being robed. So they told me they were sorry and how it was odd that they sent me here. and that I would have to call them again... I called again they said I had a 'service charge' of a you guessed it, an ironic same charge of how much my deposit was.. 200!! They actually told me that if I didnt put a deposit of 200 dollars my first bill would have been $267 dollars instead of being $67.. SOMEONE PLEASE HELP ME.... ITS BEEN ALMOST 5 MONTHS THAT THIS HAS BEEN GOING ON FOR, EVERYTIME I CALL I GET A DIFFERENT ANSWER.. I HAVE HAD THE MONEY TO PAY FOR IT BUT FEEL LIKE I AM BEING ROBBED BLIND BECAUSE IM YOUNG AND THEY THINK THEY CAN JUST GET AWAY WITH IT. I KNOW THAT IF AND WHEN I PAY FOR MY BILL THAT I OWE BECAUSE I HAVE TO BECAUSE NOW THEY ARE GOING TO GET COLLECTIONS TO BUG ME AND RUIN MY CREDIT; THAT THERE WILL BE NO FIGHTING CHANCE TO BE REIMBURSED FOR MY MUCH NEEDED AND LONG AWAITED MONEY BACK AS WELL AS MAYBE EVEN A GENUINE APOLOGIA...... I cant take how in every aspect of my life I get walked all over because people just seem to feel its okay to just go a head and play along with anything as long as it doesnt affect them.. Can I catch a break for once in my life... Can god answer one of my prayers and at least allow someone to help me.. Thank you for reading and I honestly appreaciate any bit of advise in regards to my apparent service start up fee charges I had apparently gotten......

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Contact the ombudsman in your area and lodge a written complaint

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