We've tried to connect the keyboard and the mouse a couple of times and we can get the keyboard to work but not the mouse. We've tried rebooting and replacing the batteries and different usb ports and nothing is working.
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hello, just so you know that the keyboard does not go to sleep, but to answer your question; the problem is within the control panel>power options, check the settings for your system and see what options are there for the computer to go to sleep other than that try a different port on your computer, let me know the outcome.
1. Gr8. remove the wireless connector from what ever system you are using
2. ensure the dry cells or battery are in good shape and well inserted behind the keyboard
3. re-plug the wireless cable back in either the usb slot or mouse port which ever that applies in your case.
4. wait till the device is recognised and ensure the lights on the wireless connector is litted
5. now press the button behind your keyboard to connect with your receiver
6. vois la there you go all set and done.
7. in short go through the procedure for installing your wireless keyboard
It looks like the type of keyboard and mouse you are using is not bluetooth. You can't use the iphone 4 with just a wireless keyboard. It has to be a BLUETOOTH keyboard.
The Keyboard/Mouse combo you have from verbatim is most likely using Radio Frequency (RF) like the same frequency a TV remote control would use. Bluetooth is a different type of wireless technology that has to be paired with your iphone for it to work.
I don't know your level of technical experience, so some of these may seem obvious. These may not be in the best order, I've added them as I thought of them.
1) check the batteries in the keyboard and mouse. They can go through batteries in a big hurry sometimes. If just changed double check polarity.
2) check the connection(s) for the receiver. If you have pets check for chewed wires.
3) have you added any new USB devices. They may be using to much power from your USB ports
4) have you added any other wireless devices, includes non-computer devices.
5) have you tried resetting the keyboard and receiver signal.
6) check USB power output. You can plug in a different USB device and see if it works.
7) does your receiver require batteries (very rare).
8) you may need to reinstall your keyboard drivers and software.
Most wireless keyboards operate in the 400 Mhz range so do most wireless networks and many phones, these can all interfer with your signal.
maybe the battery?
follow the steps below to troubleshoot the mouse Wireless mouse does not respond (generic instructions) Try to Resynchronize your device with the receiver(connector) Follow these steps.: Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step. 2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard. 3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again. For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed. or Try different port and restart your computer. or Reinsert the batteries or install fresh batteries If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.
Your very welcome. Since the mouse was definitely defective its cool that Dell is going to replace both for you. If you can please rate me for my help to you I would definitely appreciate it and hope your weekend is a good one.
Have you tried re-setting the frequency for one of the devices? simply click the button on the infra-red unit then click the button on the back of keyboard and notice the infra-red unit stopped scanning.