Question about Keyboards & Mice

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Wireless Mouse & Keyboard not working

Have had for 3 months.

Yesterday - keyboard started going wonky.

I would type - output would be different, hestiate, stutter.

Thought it was system - so did all maintenance functions.

This AM - same problem, so I plugged & unplugged keyboard & mouse.

Not working AT ALL NOW.

I have a major virtual demo in 30 minutes.


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Re: Wireless Mouse & Keyboard not working

Replacing my old logitech moouse with a new MX620. Can't get it to work.

Posted on Jan 24, 2008

Re: Wireless Mouse & Keyboard not working

I had one and had to take it back to the shop, and now all that make/ type are out of stock everywhere through the Argos Stores.

Posted on Dec 08, 2007

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Re: Wireless Mouse & Keyboard not working

We've tried to connect the keyboard and the mouse a couple of times and we can get the keyboard to work but not the mouse. We've tried rebooting and replacing the batteries and different usb ports and nothing is working.

Posted on Nov 27, 2007

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  • 31 Answers
Re: Wireless Mouse & Keyboard not working

Did you replace the batteries? That is likely the cause of the problem.

If you replaced the batteries and this is still occurring, verify that the wireless antenna is not near another source of wires and that can interfere with proper connectivity.

Posted on Nov 14, 2007

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My iPhone 4 (4.1) doesnt get connect with Mobile Wireless Keyboard? (Mexico)

It looks like the type of keyboard and mouse you are using is not bluetooth. You can't use the iphone 4 with just a wireless keyboard. It has to be a BLUETOOTH keyboard.

The Keyboard/Mouse combo you have from verbatim is most likely using Radio Frequency (RF) like the same frequency a TV remote control would use. Bluetooth is a different type of wireless technology that has to be paired with your iphone for it to work.

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I have a Microsoft wireless 3000. The mouse works I can click and move it anywhere. However my keyboard will not type any letters. It was working fine. Did I turn off the keyboard by mistake? How can I get...

Looks like the keyboard is either working on a different channel, or its batteries died. Hit the set button on the face of the wireless receiver. It will start flashing in sequence. Then hit the small button on the back of the keyboard, and one of the lights on the receiver will stop flashing. Then hit the small button on the back of the mouse, in order to synchronize it as well. If the keyboard still doesn't work, then replace the batteries.

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2 Answers

The keyboard is not working. Nothing comes out

I don't know your level of technical experience, so some of these may seem obvious. These may not be in the best order, I've added them as I thought of them.
1) check the batteries in the keyboard and mouse. They can go through batteries in a big hurry sometimes. If just changed double check polarity.
2) check the connection(s) for the receiver. If you have pets check for chewed wires.
3) have you added any new USB devices. They may be using to much power from your USB ports
4) have you added any other wireless devices, includes non-computer devices.
5) have you tried resetting the keyboard and receiver signal.
6) check USB power output. You can plug in a different USB device and see if it works.
7) does your receiver require batteries (very rare).
8) you may need to reinstall your keyboard drivers and software.
Most wireless keyboards operate in the 400 Mhz range so do most wireless networks and many phones, these can all interfer with your signal.

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My dell keyboard with blue tooth connection

If there is no light on the Bluetooth keyboard it means there is a problem with it.

If the Bluetooth keyboard is not responding try to do the following:

1. Change batteries
2. Go to control panel
3. Click Bluetooth Icon
4. Delete the Bluetooth Keyboard
5. Click on Add new wireless device
6. Press the pairing device on the keyboard
7. Bluetooth keyboard will be detected
8. Follow the onscreen instructions

Hope this helps, Tried it several times and it works perfectly

Nov 30, 2009 | Dell Wireless Keyboard Optical Mouse w0147

1 Answer

Optical light on Mouse not working


maybe the battery?
follow the steps below to troubleshoot the mouse
Wireless mouse does not respond (generic instructions)

Try to Resynchronize your device with the receiver(connector)
Follow these steps.:
Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away.
1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.
2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again.
For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
Try different port and restart your computer.
Reinsert the batteries or install fresh batteries
If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.

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Your very welcome. Since the mouse was definitely defective its cool that Dell is going to replace both for you. If you can please rate me for my help to you I would definitely appreciate it and hope your weekend is a good one.


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You might want to check the batteries being wireless, also check the device conected to your tower that reads the keyboard, make sure its pushed in all the way or not being disturbed by any objects.

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press the connect butto the kbd along with the connect button on nthe usb port hub
release both the buttons together
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2 Answers

Key board doesnt work

Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
Hope this helps. Bud

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Have you tried re-setting the frequency for one of the devices? simply click the button on the infra-red unit then click the button on the back of keyboard and notice the infra-red unit stopped scanning.

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