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Try to leave it on with no battery supply until it runs completely out of charge and switches off. Only then connect it to your PC and see if it communicates with the software on the PC. If it's still frozen you need to restore it to factory settings.
WHEN U ARE USING ANY MODE IE IPOD YOU HAVE TO PRESS THE NAVE BUTTON TO RUN THE SATNAV AS ANOTHER PROGRAM OR IT WILL SHUT DOWN THE IPOD MODE TO RUN THE SATNAV. AND USE THE NAVE BUTTON TO SWITCH BETWEEN THE 2 PROGRAMES.<!-- from fixya rte -->
Everyone i just found out how to fix a black or white dsi that is frozen and wont turn off!!
Step one:unplug dsi (if it is charging)
step two:close the dsi
step three:once it is closed turn volume down all the way witout opening
step four:set the dsi in front of a fan vent or someplace it will get a breeze
step five:open the dsi and hold power switch for like 6 to 10 seconds
(even when it turns off keep holding it for a couple more seconds)
now you an plug it back in and turn it on and VAWALä
hope this helped:)
Check the disconnect plug for power and good connection. Check the ambient temperature-colder the better but should be below 15 degrees. If the arm is down and all else OK replace the unit. Those IM's are throw away items now.