Question about HP Photosmart C5180 All-In-One InkJet Printer
A few things to try or consider:
1) Has the Magenta ink cartridge expired?
2) Is it a genuine HP cartridge?
3) Is the nozzle plugged?
4) Did you allow the printer to run completely through its maintenance cycle?
5) Did you print a test page? or is this the "diagnostic page" you mentioned?
Posted on Jun 21, 2015
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Posted on Jan 02, 2017
Same problem with my HP Color (Colour) LaserJet 2605dn. I took apart the printer and found the mirrors inside the optic box all covered in dust. A clean with a cotton bud (Q-Tip) solved the problem.
I took lots of photos of my solution and put them on my website, if you're interested. Don Thompson's pdf file (see other posting here) is also a good source of info on the problem and solution.
My photos & cleaning steps:
-- which just redirects you to this longer URL:
Posted on Feb 29, 2008
As with all of the solutions I've provided on this and the other HP88 printers, the problem is that the black printhead has become clogged due to the conditions the printer is kept in.
For some reason the pigment black ink in the HP88 printhead is particularly prone to clogging when used in hot, dry conditions where there is air conditioning or similar...
The only solution I have found to date is to replace the black ink with a dyebase alternative and use that with a new printhead. Finding this solution took me about 14 printheads and a lot of head scratching so it wasn't easy...
Finding a dyebase alternative may be difficult but whatever you do, make sure you purchase a remanufactured original HP OEM, not one of the all plastic designs with no black rubber bulb in the bottom of the printer. They fail and leak a LOT!.
Hope that helps..
Posted on Jul 11, 2009
If you only just purchased your cartridge I would suggest you return the cartridge for an exchange. Unfortunatelty when a cartridge has expired the date is set inside the cartridges chip and so far I have not come up with a way to get around it. You will need to replace the cartridge with a new one.
Posted on May 28, 2010
Don't have a solution, but a similar problem and maybe a work around. My prints on glossy paper come out with a strong red tinge if glossy paper is specified. Seems to work all right if plain paper is specified with glossy paper in tray. Was on chat and email and phone support with HP for about two days. Went through all tests and resets with them. No solution from them except an offer of a refurbished Model 309 for $200. It was on sale at Costco for $169 that same day. I didn't buy it as it is missing features on the C7180.
Note the extended self test shows the light magenta ink is not printing - but it does use ink and the ink drop counter shows it is using ink.
Try specifying plain paper when you print on glossy. Maybe our problems are related?
Posted on Aug 02, 2010
Same thing happened to my printer hp L7590. Printed diagnostic, only black and yellow printed; diagnostic for printhead health Ky=good, MC= good. Only Hp products ever used. Uplugged, & discharged static, cleaned copper parts of printhead. Still no fix. On visual examination of floor of printhead compartment rectangular pad ( approx 1/4" by 1/2") is missing. I can only guess that during the paper jam, somehow the pad got caught up and went awol. Not sure what to do now.
Posted on Oct 10, 2011
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