Question about Brother Mfc-8220 Laser Multi-Function Center Fax, Copy, Print, Scan

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It does not produce a dialing tone and it doesn't fax nor recieve

The all in one can only copy and scan but can not fax.

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  • Brother Master
  • 3,957 Answers

Here are some things to check:
1. Is the unit attached to a direct line (not one that goes through a local PBX)? Many fax machines have problems with internal connections.

2. Is the phone line connected to the proper port? The port for the external phone normally will have a picture of a handset. The other port is used to connect to the phone outlet.

3. Try a new phone cable between the fax and the phone outlet.

Here is a link to the user manual if you do not have one:
https://content.etilize.com/User-Manual/10203508.pdf

Posted on Apr 29, 2015

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I am unable to send fax, I get a 'phone line error' message. The phone line is fine, I checked it by pluging a seperate phone into it. When I go to 'On Hook Dial' I do not get a dial tone on the fax...


Please check the dial tone by following the instructions given below:
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2. Press "Menu."
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First make sure that the fax button has been pushed and is llit...

The 2820 should have a handset. In order to use manual transmission (when you get to hear all the beeps and whistles) you will need to load the document then pick up the handset. then dial the number, when you hear the recieving fax tone then hit the start button.

The 2820 should also have a hook hold button pressing this will allow you to hear the dial tone and the numbers you dial along with the receiving fax tone. If you dont hear anything when you press this button then you may want to use the volume buttons to increase the volume.

Also remember that if you have not picked up the handset or pressed he hook/hold button the unit will use automatic mode, which is to say that all you will do is load the document, dial the number, and then press the start button.

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I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.

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