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I am trying to move this unit to a new computer but it will not connect?

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What unit? From hat model or type of computer to where?
Your question is incomplete and you should reformulate it so someone might answer it correctly

Posted on Apr 28, 2015

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My Oki C5800 is not printing any black- toner is not out, drum is new. I have restarted computer, turned off/on printer, checked cables- not giving any messages. Help?


First of all try cleaning the black LED head with an alcohol wipe, next check the connection to the black LED head and make sure there is nothing blocking the light between this head and the top of the image drum. It may also be worth swapping the LED head between colours to see if the problem moves colour or stays with black. If after moving the head the problem still happens with black then it may indicate a problem with the image drum or an electrical problem. If you have another unit you could try swapping the drum and toner between units.

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I downloaded software yesterday to make my 3210 all-in One photosmart printer compatable with windows 7 operating sx on my new pc It is printing fine but can't get the scanner to work. My email is...


There are a couple of issues that can cause this. 1) Did you install the full software before you connected the USB cable (if you are using that connection)? If not, did you uninstall the generic software and remove the data cable before installing the software? Try a new data cable and a direct connection if you are using a print server or USB hub. Scanners require bi-directional communication and will fail even when the printer works.

Are you launching the scans from the computer or the scanner? Try launching the scans from the computer first. Remember you need to set the destination button defaults in the HP software and the monitor program needs to be running to see those button presses. Try scanning with Windows Fax and Scan (New Scan) or Paint (File > Import from Camera or Scanner > New Scan).

Navigate to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=439488 and select your OS version (32- or 64-bit Win7) and click Next. Then look in the section Utility - Diagnostic Tools. Download and run the HP Scan Diagnostic Utility. Also check if you need one of the Update patches (there is one for scan files going missing).

If you are using the unit as a networked printer, also try a new data cable. Make sure the router is not dropping packets and that your firewall isn't blocking the incoming signal from the scanner. (Try scanning with the firewall temporarily disabled.)

Check if the unit has a scanner lock and unlock the transport lock if it is in the incorrect position. Check if the lights come on and the unit moves when you try to launch a scan. If the lights aren't coming on or the scan unit doesn't move, the unit probably needs service.

I hope this helps.

Cindy Wells

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1 Answer

We moved an okidata 520 printer to another computer and now it won't print. We connected the printer it detected the driver and auto installed it then we tried to print and nothing happens. There are no...


~ Check the unit physically. Try to copy stand alone. ~ Check if the drivers are properly installed ~ Check device manager/system profiler if the printer is detected ~ If the unit is on wireless connection, try network settings and ping the printer ~ If on usb connection, check printer icon ~ You can try to replace the usb cable or try a different computer

Jul 01, 2010 | Office Equipment & Supplies

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How do i get my printer to scan????


Do you have the full-featured software installed? (This software must be installed before connecting the USB cable to the computer) Download it here: http://www.kodak.com/global/mul/service/downloads/DownloadLookup.jhtml?pq-path=9098/9099&product=EKN033539
If you use a USB hub or a print server, try connecting directly to the computer. The scanner needs bi-directional communication with the computer to work. Try a new USB cable and a different port. (Even if the printer works, the scanner can lose communication.)

I hope this helps.

Cindy Wells
(if the scanner light does not warm up or sound like it is moving, you may need to service the unit - contact Kodak.)

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Scan was not successful


Try a new USB cable. Directly connect the printer to the computer if using a hub or print server. Try plugging the unit into a different USB port. Scanners require bi-directional communication with the computer and are much more sensitive to anything that may interfere with that communication.

Do you hear any sounds that indicate that the light source is warming up and moving in the unit? Check if the scanner has a travel/shipping lock and unlock it. If it isn't moving, then you may need to service the unit.

I hope this helps.

Cindy Wells

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Toshiba Satellite P105 S6124 Power goes off. Jiggling electrical cord at base of computer gets it back on but when it's moved, it goes off again. Someone looked at it and tried a new cord. Determined...


First, the power cord connects to the Power Unit not the Motherboard, so if jiggling the wire causes the fault, it is either the Power Supply Unit or just the plug and wiring that the power cord plugs into.

If you must open the casing, try replacing the Power Unit, but the best solution is to get a computer repair person to look at it.

If you pull the unit apart and start poking around in there, you will almost certainly blow something up with static electricity (and then maybe your Motherboard will need replacing!). Note The voltage of Static Electricity (which you probably can't feel) is THOUSANDS of times higher than the Voltage that your computer components runs on. For comparison connect up a Mains Supply to a 12 volt globe and see what happens (and this is only 10-20 time higher than the required voltage.

Good luck.

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Logitech wireless mouse & keyboard


if your mouse shows red led light comming from the bottom. then try to hit the reset button. also try to move the base closer or twist its direction a lil bit. hit the connect button. also try unplugging the base unit and plugging it back in. If that fails try it on another computer. if it works on another one, then you have faulty windows drivers.

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Problem getting computer to turn on


Try removing the power lead from the back of pc for atleast 15 minutes and re-connect. It may be a power supply unit fault that is showing connection but not powering the motherboard. Open up the side of pc and check the main leads that come from the power supply unit to the motherboard connection are'nt dissloged in any way, or unplug the motherboard connector and place in again this might re-set it.

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