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Is "call this 800 # to get malware removed legit?

Trying to up date Flash and got a warning window to call and get instructions to remove Malware

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You should never call to get rid of malware. Install mawarebyte it free for 30 days if you are still having an issue reboot in safe mode.

Safe mode press F8 are start up.


Malwarebytes Anti Malware

Posted on Apr 28, 2015

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6ya6ya
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Posted on Jan 02, 2017

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Hi. Have Dell Xps i7 processor in (C:/ Drive 11 GB free space) and some time going very slow (page opening) & showing popups (Low Memory) like 1MB.. once I did Disk refrigerant after that solve problem but...


Given the info provided and the general performance problem, a couple of things you could try are:

1. Search for and remove malware
2. Remove unwanted software that have been installed in soft stealth mode
3. Identify high-resource app and disable/remove it

In the same order, here are guidelines on how to do each:

1. Malware Removal

Download on-demand scanners.
Update your regular antivirus program.
Disconnect from the Internet and reboot in Safe mode
Install and run the on-demand scanners
Run a full scan of your regular antivirus program.

There are any number of web sites that offer detailed instructions on the above process. Two reliable ones are:

How to Remove Malware From Your Windows PC
How to easily clean an infected computer Malware Removal Guide

2. Remove Unwanted Software

i. Click on Start, Control Panel, then on Uninstall a Program
ii. Scan through the list of installed software for suspicious looking programs. If in doubt, google the name of the program to understand its purpose.
iii. If you identify any unwanted program, right-click on it and select Uninstall/Change.
iv. When done uninstalling, simply close the Program Uninstall utility.
Usually a reboot is not necessary, but if the program publisher indicates that one is necessary, you should do so.

3. Identify High-Resource Apps

Here you run the Task Manager to identify apps that are unusually high CPU and/or memory users as well as being software that you are not aware of or don't usually use. Sometimes, it could be a legit app but is suffering a conflict with some other app, and causing the performance degradation. If both conflicting apps are legit, you could try uninstalling and re-installing them.

To run Task Manager, right-click anywhere on empty space in the Task Bar, then select Start Task Manager. Click on the Processes tab to see individual apps, their CPU and memory usage. Click on the CPU column-header to re-order the apps by CPU usage, then on Memory for memory usage.

Oct 09, 2013 | Dell Computers & Internet

Tip

Red Cross (Fake) Antivirus Removal


This Tip is a copy and edit of a couple of existing guides.
Screenshot Of Red Cross (Fake)
pappapumpdaf_5.jpg
1. Print out these instructions as we may need to close every window that is open later in the fix.
2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
(Note: Either of these operations can be performed in Safe Mode with networking. You will NEED networking to update Malwarebytes, otherwise your definitions will be obsolete)
3. Before we can do anything we must first end the processes that belong to Red Cross Antivirus so that it does not interfere with the cleaning procedure. To do this, download the following file to your desktop. Rkill.com
4. Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Red Cross Antivirus and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Red Cross Antivirus when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Red Cross Antivirus . So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the guide.
Do not reboot your computer after running rkill as the malware programs will start again.
5. Now you should download malwarebytes-anti-malware, from the following location and save it to your desktop Download Link (Download page will open in a new window)
6. Once downloaded, close all programs and Windows on your computer, including this one.
7. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.
9. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below. MalwareBytes Anti-Malware Screen
pappapumpdaf_6.jpg
10. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Red Cross Antivirus related files.
11. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
When MBAM is scanning it will look like the image below.
pappapumpdaf_7.jpg
12. When the scan is finished a message box will appear as shown in the image below.
MalwareBytes Anti-Malware Scan Finished Screen
pappapumpdaf_8.jpg
You should click on the OK button to close the message box and continue with the Red Cross Antivirus removal process. 13. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
14. A screen displaying all the malware that the program found will be shown as seen in the image below.
pappapumpdaf_9.jpg
Please note that the infections found may be different than what is shown in the image. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine.
(Remove those files in Quarantine BEFORE you reboot! The files Malwarebytes can't remove at that point will still be displayed OR will be associated files that aren't displayed on the screen)
When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
15. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
16. You can now exit the MBAM program.
Added: Though at this point your existing infection may be removed, there exists the chance that Cache files in internet explorer and other Temp files on your computer may still contain unassembled parts of this infection. To be sure these temporary files are deleted use a cache cleaner such as Advanced System Care (Click to download). This program will not only clean out your cache, but will also fix your registry and defrag it. Your computer should now be free of the Red Cross Antivirus program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. Associated Red Cross Antivirus Files:

%UserProfile%Application DataPAV %UserProfile%Application Dataantispy.exe
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:Documents and Settings for Windows 2000/XP, C:Users for Windows Vista/7, and c:winntprofiles for Windows NT.
Associated Red Cross Antivirus Windows Registry Information:
HKEY_CURRENT_USERSoftwarePAV HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon "Shell" = "%UserProfile%Application Dataantispy.exe"

on Nov 02, 2010 | Computers & Internet

1 Answer

Malware


Hi.

This is quite a severe virus. Download Microsoft Security Essentials from the link below and install & run it, see if it gets rid of the malware.



http://windows.microsoft.com/en-US/windows/security-essentials-download


Its not a good idea to plug in any flash or external drives to your PC until you have removed the virus as you will infect them too.



Regards.

Jan 01, 2013 | Acer Aspire One D257-13473 Netbook

5 Answers

XP ANTI-VIRUS 2012 CAUSING A PROBLEM WITH INTERNET ACCESS


This is the name of a common ScareWare virus.
Boot in safe mode with networking. By repeatedly pressing F8 as the pc is booting. (if you see the windows logo try again)
One in safe mode download and install spybot.
http://www.safer-networking.org/index2.html
Run a scan and you should be good.

Jul 11, 2011 | Computers & Internet

1 Answer

How do i remove security sheild ?


# It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

# Before we can do anything we must first end the processes that belong to Security Shield so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

RKill Download Link - (Download page will open in a new tab or browser window.)

When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

# Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Security Shield and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Security Shield when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Shield . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

# Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

Malwarebytes' Anti-Malware Download Link (Download page will open in a new window)


# Once downloaded, close all programs and Windows on your computer, including this one.

# Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

# When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.

# MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box

# On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Security Shield related files.

# MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.

# You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

# You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

# When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

# You can now exit the MBAM program.
http://antivirus.iyogi.net/fake-antivirus-removal

Dec 23, 2010 | Computers & Internet

2 Answers

Sshnas21.dll is not installed


Use the following instructions to remove sshnas.dll (sshnas21.dll) trojan and other components of trojan FakeAlert



Step 1.

Please download OTM by OldTimer
http://oldtimer.geekstogo.com/OTM.exe and save it to desktop.

Run OTM. Copy, then paste the following text in "Paste Instructions for Items to be Moved" window (under the yellow bar):

:services
SSHNAS

:reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Videohost"=-
"SSHNAS"=-
"LosAlamos"=-
"Halo2"=-

:files
%windir%\msa.exe
%windir%\system32\sshnas.dll
%windir%\system32\sshnas21.dll
%windir%\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job
%windir%\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job

:Commands
[emptytemp]
[Reboot]

Click the red Moveit! button. When the tool is finished, it will produce a report for you. If you are asked to reboot the machine choose Yes.

Step 2.

Download MalwareBytes Anti-malware (MBAM)

http://en.kioskea.net/download/download-105-malwarebytes-anti-malware

Once downloaded, close all programs and windows on your computer.

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MalwareBytes Anti-malware onto your computer. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to "Update Malwarebytes' Anti-Malware" and Launch "Malwarebytes' Anti-Malware". Then click Finish.

MalwareBytes Anti-malware will now automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, it will download and install the latest version.

As MalwareBytes Anti-malware will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main menu. You will see window similar to the one below.


Malwarebytes Anti-Malware Window
Make sure the "Perform quick scan" option is selected and then click on the Scan button to start scanning your computer. This procedure can take some time, so please be patient.

When the scan is finished a message box will appear that it has completed scanning successfully. Click OK. Now click "Show Results". You will see a list of infected items similar as shown below.
Note: list of infected items may be different than what is shown in the image below.


Malwarebytes Anti-malware, list of infected items
Make sure all entries have a checkmark at their far left and click "Remove Selected" button. MalwareBytes Anti-malware will now remove all of associated Trojan FakeAlert files and registry keys and add them to the programs' quarantine. When MalwareBytes Anti-malware has finished removing the infection, a log will open in Notepad and you may be prompted to Restart.

Nov 25, 2010 | Intel Computers & Internet

1 Answer

Virus called security tool attacking my computer


  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you find this is the case when following these instructions, then you will need to download the requested files in this guide to another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to Security Tool so that it does not interfere with the cleaning procedure. To do this, download the following file to your Desktop.

    rkill.com Download Link

  4. As this infection hides the Windows desktop, we need to open up a window that allows us to see the icons.

    If you are using Windows XP perform the following steps: Click on the Start button and then click on the Run menu item. When the Run box opens, type %UserProfile%desktop in the Open: field and then press Enter on your keyboard. If you are in Windows Vista or Windows 7 perform the following steps. Click on the Start button and type %UserProfile%desktop in the Search field at the bottom of the start menu. Then press Enter on your keyboard.
  5. You should now see a window that shows all of your desktop icons, including the rkill.com program. Now double-click on the rkill.com in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Security Tool when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Tool . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide.

    Do not reboot your computer after running rkill as the malware programs will start again.

  6. Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes' Anti-Malware Download Link


  7. When the file has finished downloading, look on your desktop for mbam-setup.exe and right-click on it and select Rename. The title of the program will now have a blinking cursor where you can edit the name. Please change the name of the program to Explorer.exe.

  8. After you rename the mbam-setup.exe to Explorer.exe, close all your programs and Windows on your computer, including this one.

  9. Double-click on the icon on your desktop named Explorer.exe. This will start the installation of MBAM onto your computer.

  10. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing and is at the last screen, make sure you uncheck both of the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware check boxes. Then click on the Finish button. If Malwarebytes' prompts you to reboot, please do not do so.

    If you receive a code 2 error while installing Malwarebytes's, please press the OK button to close these errors as we will resolve them in future steps. The code 2 error will look similar to the image below
  11. As this infection deletes a core executable of Malwarebytes', or does not allow it to run, we will need to download a new copy of it and put it in the C:program filesMalwarebytes' Anti-Malware folder. To download the file please click on the following link:


    Malwarebytes' EXE Download

Mar 30, 2010 | Microsoft Windows XP Home Edition

1 Answer

Vista... I am getting a message that I have a security problem. How do I correct this when Norton Protection Center is not detecting this and is up to date


Security alerts on Windows Vista Monitors the following :

  • Anti -virus status
  • Anti - Malware Status
  • Windows Firewall
  • Automatic Updates
  • User Account Control
  • Automatic updates
Make sure that all of those are up to date and enabled, if one of those on the list is not enabled or up to date, Windows Will give you a warning that there is a security problem on the computer. Go to control panel and go to the security center settings to check :

**Note : If you see a fake alert like the image below, it is an infection and you need to remove it :

4dfa073.jpg


Use this tool to remove the infection. Click the link and download malwarebytes anti malware. Install and do a complete scan on the system.

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html




Nov 01, 2008 | Computers & Internet

1 Answer

Administrator


One way to re-set the password is to remove th CMO battery inside the laptop but this requires taking it apart. Leave it out for 5-30 min.

The non legit XP Pro problem is probably Microsoft's WGA (windows genuine advantage) update. I have been hearing from a lot of users that they get this warning even though they legally purchased copies of XP.

Do This:

Rename the two file wgatray.exe and wgalogon.dll in /windows/system32/
and reboot

There are lots of free malware removers and free online anti virus programs. Do a Google search.

Let me know if you need any more help.

Apr 20, 2008 | Compaq Evo N610C Notebook

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