Question about Blackberry Passport Factory Unlocked Smartphone

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How to repair www.bberror.com/10-0015 message

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Another user was helped with the same issue at the link shown below. Read through the thread and you should see how to fix:
http://supportforums.blackberry.com/t5/BlackBerry-Q10/Help-Got-www-bberror-com-bb10-0015-error-What-do-I-do/td-p/2894858/page/2

Posted on Aug 22, 2015

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I was reseting the setting the settings on my blackberry z10 phone and it switched off when I'm switching it on it gives this message: www.bberror. com/bb10-0015 how do fix this problem, please help


Download and install the latest version of BlackBerry Link, visit www.blackberry.com/blackberrylink .

Windows

  1. Connect the device to the computer with the USB cable.
  2. Under the Devices heading, click the device name when it is displayed.
    Note: If the device is not detected, at the top-right click Preferences.
  3. Under Reload Device Software, click Reload.
  4. Click OK.

  5. Open BlackBerry Link.
Mac.
  • Connect the device to the computer with the USB cable.
  • In the menu bar at the top-left of the screen, click BlackBerry Link > Preferences.
  • Under the Reload tab, click Reload.
  • Open BlackBerry Link. Connect the device to the computer with the USB cable. In the menu bar at the top-left of the screen, click BlackBerry Link > Preferences. Under the Reload tab, click Reload.

    Apr 07, 2015 | Blackberry Cell Phones

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    My blackberry Q10 has stopped working because somehow the password has been keyed in more than 10 times. The error message bberror.com/bb10-0015 appears. How do I get this re-booted again? Thanks H Ro


    Hold down the power button and the up volume button for 6 seconds. .... release power button... then volume up button.. and follow instructions to factory reset the device

    Nov 24, 2014 | Blackberry Q10

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    Blackberry z10


    You corrupted the file system by removing the battery while it was resetting. Only the manufacturer can restore the boot partition.

    Aug 24, 2014 | Cell Phones

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    My BlackBerry Z10 phone gives bberror/bb10-0015. what must I do?


    Standard troubleshooting should always be performed and logs should be submitted for review prior to reloading device software.
    Only proceed with reloading the device software to the BlackBerry 10 smartphone or BlackBerry PlayBook tablet if instructed by BlackBerry Technical Support Services or as directed by another BlackBerry Knowledge Base (KB) article.
    Warning: The following procedure will delete all data and applications on the BlackBerry device. If possible, back up the data prior to performing the procedure. For information on how to back up data from the BlackBerry 10 smartphone or BlackBerry PlayBook tablet, see KB33526.
    Before proceeding, download and install (or update to) the latest version of BlackBerry Link found at www.blackberry.com/blackberrylink.
    To reload the BlackBerry 10 OS or BlackBerry PlayBook OS, complete the following steps:
    BlackBerry Link version 1.2.3.23 (Windows):
    1. Open BlackBerry Link.
    2. Ensure the computer is connected to the Internet.
    3. Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
    4. Connect the device to the computer via the USB cable.
    5. Under the Devices heading, click the device name when it is displayed.
    6. Click Preferences at the top-right.
    7. On the left, click Reload Device Software.
    8. Click the Reload button.
    9. Click OK to confirm.
    BlackBerry Link version 1.2.1.10 (Mac OS):
    1. Open BlackBerry Link.
    2. Ensure the computer is connected to the Internet.
    3. Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
    4. Connect the device to the computer.
    5. Click the device name when it is displayed on the left.
    6. Click the Reload button.
      Note: If the device is not detected by BlackBerry Link, at the top of the screen in the menu bar, click BlackBerry Link > Preferences > Reload to complete the reload.

    Jan 25, 2014 | RIM BlackBerry Cell Phones

    2 Answers

    Errror message www.bberror.com/bb10-0015


    hi Sankaran,

    go to repair shop and try to re install firmware.it will be ok.
    regards,
    nuwan

    Jan 16, 2014 | Blackberry Q10

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