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Avaya 8410D Unable to transfer. We tried switching out his desk phone and it is still not working. The transfer button does appear to be acknowledged. Anyone experience this issue?

Here is the trace of the call 11:07:07 active station 25393 cid 0x1b18 11:07:29 hold target-music-source 1 station 25393 cid 0x1b18 11:07:29 hear moh port 01A07024 11:07:29 xoip options: fax:off modem:off tty:off (mus-igc) xoip ip: [10.4.109.40]:2068 11:07:29 xoip options: fax:off modem:off tty:off (mus-igc) xoip ip: [10.0.60.11]:54376 11:07:29 active station 25393 cid 0x1b76 11:07:30 dial 25232 11:07:30 ring station 25232 cid 0x1b76 11:07:35 active station 25232 cid 0x1b76 11:07:44 idle station 25393 cid 0x1b76 11:07:44 unhold station 25393 cid 0x1b18 11:07:45 conf/tran hold station 25393 cid 0x1b18 11:07:45 active station 25393 cid 0x1b97 11:07:45 hear moh port 01A07024 11:07:45 xoip options: fax:off modem:off tty:off (mus-igc) xoip ip: [10.4.109.40]:2050 11:07:45 xoip options: fax:off modem:off tty:off (mus-igc) xoip ip: [10.0.60.11]:54408 11:07:47 dial 25232 11:07:47 ring station 25232 cid 0x1b97 11:07:48 active station 25232 cid 0x1b97 11:07:49 idle station 25393 cid 0x1b97 11:07:52 active station 25393 cid 0x1ba0

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I need to know how to transfer a call into someone's voicemail on the Avaya 8410D.


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