Question about Dyson Dc34 Animal Handheld Vacuum With Longer Run Time For Pet Owners

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The moterhead runs all the time from the moment it is inserted into the main body. Only way to stop the brush rotating is to remove the head unit.

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Hi Andrew, it's Jack at Dyson.

The issue you've described suggests there may be an issue with the main body of your DC34 Animal. To confirm this, we would need to talk you through some simple diagnostic checks when you have your machine to hand.

When it's convenient for you, please give the Dyson Customer Helpline a call so we can provide further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Posted on May 20, 2015

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: light on moterhead

Update.... I just rand Dyson help line and the only thing they suggest is to purchase a new head - if all possible causes have been eliminated ie. clearing roller of fluff etc. They are £40.00 direct from Dyson. Just ordered mine!

Posted on Jan 17, 2009

  • 61 Answers

SOURCE: Dyson Animal DC14 brush will not rotate. Removed

If this model takes a clutch then it is stripped and needs to be replaced.

Posted on Apr 15, 2009

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  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: brush inside main head doesn't spin, and stops

    Hi there,

    Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 12, 2011

    • 482 Answers

    SOURCE: dc35 pulsing

    check for debris in the head and remove

    Posted on Mar 11, 2013

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    2 Answers

    Brush on a Dyson DC35 stops rotating. I cleared it of any debris, cleaned off the roller, no obstructions in the tube, and it kept doing it.


    Hi Aaron, it's Jack at Dyson.

    I'm sorry to hear you're having difficulties with your DC35. If the replacement motorised cleaner head hasn't resolved the issue, there could be an issue with the wand, main body or battery. We're happy to help you check for this, which should avoid you having to order further parts until we've determined which part is actually at fault. We can also confirm whether or not your machine is still covered under the Dyson warranty.

    When you have your DC35 fully charged and easily to hand, please contact our experts so we can talk you through some simple diagnostic checks. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    Apr 14, 2015 | Dyson DC35 Handheld Vacuum

    1 Answer

    Dyson DC44


    Hi Juliet,

    I am sorry to hear you are having difficulty with your brush bar. We recommend taking an opportunity to remove your brush bar and ensure it is free from any debris that might obstruct it. It is also helpful to inspect your cleaner head for any damage. Next, we recommend removing your wand from the main body and attaching your cleaner head directly to the main body of your machine to determine if your brush bar spins.

    If your brush bar spins when the cleaner head is attached to the main body your wand may need to be replaced. If it does not the issue may be with the cleaner head. We recommend calling our Helpline with your findings so we can provide assistance with next steps.

    US - 1-866-693-9766 or UK - 0800 298 0298

    Best wishes,

    Jessica

    Nov 24, 2013 | Dyson DC44 Animal Digital Slim Cordless...

    1 Answer

    My (newly acquired/refurbished) Dyson dc35 motorized head will not stop rotating even when button is not pressed. Starts rotating as soon as it is clipped on vacuum and drains the battery. This cannot be...


    Hi, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC35. If the brush continually rotates when attached to the machine, this sounds like there may be a fault with the main body assembly.

    I'm not sure if you've purchased your machine directly from us, but I would encourage you to contact us so we can confirm what may be needed to resolve this situation. You can reach the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Oct 25, 2013 | Dyson DC35 Handheld Vacuum

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    My Power head on my Dyson Animal DC39 will not stay spinning. Suction Issue?


    There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.

    Jan 05, 2013 | Dyson DC39 Animal Canister Vacuum

    1 Answer

    Brush inside main head doesn't spin, and stops spinning immediately after prompting it to spin. seems like the motor stop turning brush, however when i open main head and cover suction hole for a...


    Hi there,

    Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 13, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    Now that I just fixed my Lux Legacy canister vacuum, I need help on my other Electrolux Regency Series upright! The vacuum works fine but the rotating brush does not work and the brush motor does not turn...


    There are a couple rectangular holes on the bottom of the power nozzle, beside the wheels. These have tabs in them that need released with a standard screwdriver.
    rogerpotts_10.jpg Once they release, turn the vacuum over and lift cover of power nozzle at the back. This pulls the front of the cover out of the lip on the "bumper".
    Once this is done, you'll need to unscrew the screw at each end of the brush. Lift the brush out and thoroughly clean it, including the ends.
    rogerpotts_9.jpg
    Check the wiring to make sure they're connected to the terminals of the motor. Also, check the belt for wear and tear. These belts can last for five years or more, but if it looks bad a good time to replace it is while you have the power head apart.
    When reassembling the vacuum, ensure the belt is fitted properly around the motor shaft and brush.
    Insert the front of the cover first, ensuring the edge fits neatly beneath the lip on the bumper all the way around. It takes a little manipulating to press the back into place. Make sure both tabs click into the locked position. Turn the vacuum over and reinstall screws. Try to rotate brush by hand a few times.
    At this point, plug the vacuum in and turn it on. If the power head doesn't run, press the reset button. If the power head motor still doesn't run, it could be due to loose or disconnected wires that lead to the reset switch, a bad reset switch, or even a bad motor. The vacuum needs to be taken to the nearest Aerus Electrolux store for further diagnosis and repair.

    http://www.aerushome.com/storelocator/

    Jan 09, 2011 | Vacuums

    2 Answers

    Beater brush does not rotate


    i had the same problem, but was able to fix it by opening the brush compartment and cleaning the brushes, then separating the brush head from the body of the vacuum and hitting the reset button at the top of the brush compartment (per dyson online instructions). Works perfectly now.

    May 04, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    2 Answers

    Light on moterhead


    http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=34218&thid=498154
    Light on moterhead
    Posted by Arnold2 on Apr 08, 2008
    The normal green light on the moterhead goes red and we appear to lose suction within the motor head

    Hello,
    I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
    I checked with some of my contacts in the vacuum business and they told me that it may not be a United States vacuum and it might be a Canadian or European vacuum and may not be customer friendly to service, if you have a contact with a MAC or Snap On dealer or a metric auto store – as far as the green light on the powerhead the green light is supposed to let you know if the carpet is clean and the red light is supposed to be that the carpet is dirty, and laos it could be that your belt is loose and needs changing – a suggested belt change is every 4 to 6 months --- show them the screw and they might have something to fit or release the screw head, as per the removing of the wheel and replacing the electric cable, check with your local vac dealer or you may want to check with the Dyson dealer website and or phone # listed below:
    http://www.dyson.com/homepage.asp
    Contact Us
    1-866-MY-DYSON
    (1-866-693-9766)

    Dyson Customer Care is available 7 days a week.
    · Mon - Fri: 7am - 8pm, CST
    · Saturday: 8am - 6pm, CST
    · Sunday: 9am - 6pm, CST
    questions@dyson.com
    Don – The Vac Man
    Go Ahead. Use Us.

    Apr 08, 2008 | Dyson DC05 Cylinder Bagless Canister...

    1 Answer

    Replacing Belt


    On the front of the power head is a knob with the KIRBY name on it. Rotate this knob in a counter clockwise direction and it will "lift" the belt off the motor spindle. Release the head lever, only one direction it will turn and remove the head. Turn the head over on its back, turn the KIRBY knob to release the old belt. Remove the brush guard by turning the two release fixtures. Remove the guard. Pry the brush out of the head. Remove the old belt. While the brush is out remove any build up of hair and lint off the ends that's where the bearings are. put a few drops of 3 in One oil on the ends. Put the new belt over the brush and re-install the brush into the head. the brush will go in only one way. With your finger pull the belt into the housing and rotate the KIRBY knob until the pawl inside grabs the belt. Re-install the brush guard by engaging the two metal pieces into the front of the head and pull down backwards over the head and rotate the holding clips back horizontal. re-install the powerhead on the machine, lock it in place and rotate the KIRBY knob clockwise. You should be all set!

    Aug 23, 2007 | Kirby Ultimate G Bagged Upright Vacuum

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