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You've probably resolved your inquiry by now. I saw the product in Costco, and was curious about installation. Product is by Sun Joy Industries. Made an inquiry, and received a pdf file, which I can't insert here (is asking for an image).
This is the best that I could find. I believe that items like this are imported from China with no support stock of spare parts. In the old days, one could locate the manufacturer in the US and buy any individual part he wanted.