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How to get rid of this doccument jam scanner on display and there is no paper in it at all or dust nothing at all

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  • Brett Duxbury
    Brett Duxbury Apr 26, 2015

    Hi Dave Soper, we want to help you with your question, but we need more information from you. Can you please add details in the comment box? model number and make of scanner

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Check Control Panel and CANCEL any print operation. If no result, disconnect printer, connect it again. Noting?
Remove first color then BW ink heads, try. Noting?
Disconnect USB and power. Connect again.
Same stuff?
Uninstal Printer and try to reinstall it again.
Nothing?
Well if after ll this your printer is still hanged up, you should take it to service

Posted on Apr 27, 2015

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Posted on Jan 02, 2017

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I have a fujitsu 4120 scanner that will not pull the paper even after i changed the roller and pad.


Hello,

Does the scanner displays any error message on the scanner panel? Is there any TWAIN error message?

If paper jam occurs, U1 error will be displayed on the scanner panel and TWAIN driver will display " Paper jam the ADF (Code DS32002)" error message.

This error is detected when one of the followings occurs:

1) A document does not reach the TOP sensor while the scanner has transported the document about 250 mm to pick. (The scanner
performs retry operation.)

2) The trailing edge of a document does not reach the TOP sensor after the scanner transports the document by the length (L) below. (The document may have slipped on the rollers) Scan condition Transported length.

In order to assist you with your scanner issue, Please provide the issue details with error message.

If nothing is being displayed, then the issue could be due to failure in Pick Motor function or Pick Sensor malfunction.

Hope the above information is helpful.

Thank you for contacting FixYa.

Regards,

TechSatya

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PLEASE don't forget to RATE ME (FIXYA) for my help..........

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