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ramp too steep and not made to a safety standard
person too high in chair
person too far forward in chair
front wheels not positioned far enough forward
carer not paying attention to the ramp and possible risks
talk with disability persons equipment retailers as they have a good idea of the risks involved with wheel chairs and can advise you on how to overcome the problem
You need to be sitting in the chair and the middle lever is the one which releases and secures the angle. I find the adjustment is easier if you release the backrest lever, the third lever to the rear, lean back in the chair which will raise the front seating cushion while moving the backrest back. Using you feet on the floor push back in the chair until the seat feels better. When it is at an angle you like, push the middle lever down to lock the seat in place. Then adjust the backrest with the third lever.
It will be one of two things, either the gas strut is no good and in this case you might as well get a new chair. Or the lower lever is stuck in the " lower" position, if this is the case freeing it up should cure your problem