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After having my computer reformated I can't get 3D to work. No drivers.

Also need 7.25 and can't get it anyplace.

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Contact the manufacturer thru their website tech support .

Posted on Apr 25, 2015

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1 Answer

I have a Viking Rose, I have the 3d customizer program, the Husqvarna Embroidery card reader writer box. When I try to run the program it states there is no dongle found. I have uninstalled and reinst


If you don't have a dongle the program will not open. If you do have it, you may need the driver updates for your computer. Lastly the 3D program only works on some operating systems. I think windows 95 or 97. If you have a newer computer with a new operating system it won't work and yeah, Husqvarna will not help!

Feb 10, 2015 | Husqvarna Sewing Machines

12 Answers

Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Jun 18, 2008 | Husqvarna Rose

1 Answer

I have a 3D/ Pfaff 2170 Creative & I'm using Windows XP. No device found error. I can not transfer the embroidery design to 2170 Pfaff. Help!


Sounds like you don't have the device driver on you computer for the sewing machine. Question: Did it ever work? If it used to work but doesn't now, try using a different cable from the computer to the sewing machine. You can also try rebooting the computer (with the sewing machine connected and powered up) to see if it will locate the machine.

Dec 19, 2014 | PfaFF Sewing Machines

1 Answer

Need hasp download windows 7


If you have 3D software, it doesn't work with Vista, it works only with XP operating system. See http://www.secretsof.com/wp/?p=610 Instead of particioning the drive as this article suggests, I thin a far easier solution is to buy a used/rebuilt computer with an XP operating system from a shop that specializes in this ($100-150) and dedicate it to the sewing machine.

Nov 20, 2012 | Husqvarna Designer I

1 Answer

My 3d embroidery machine won't work on 64 bit how do I get new driver


Needs to be in XP mode, no driver support for win7

Nov 08, 2011 | Sewing Machines

2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

2 Answers

I bought a husqvarna viking 3d sketch 3years ago but never used it. the dongle with the system does not work, viking have refused to replace dongle, despite the system being brand new with origional...


I'm afraid there's nothing you can do about the replacement dongle. Have you taken your software and dongle into your dealer and had them try installing it on their computer? Or if you have a laptop, take yours in and see if they can help you. It may just be a matter of downloading new dongle drivers. Do a Google search for 3D Dongle drivers - I think Aladdin has the drivers you need. Also you will need to be running XP or Vista 32-bit on your computer for 3D software to work.

Oct 12, 2009 | Husqvarna Husky 165

1 Answer

Can't get computer and embroidery machine to connect via USB. Computer doesn't recognize embroidery machine. (Husqvarna Designer Diamond) I also have a new DELL laptop.


If your using Windows Vista, you have to have the multi user account in the off postioin. Also if you had 3D embroidery software and you upgraded to 4D software you have to be sure to uninstall the 32 bit drivers from the 3d for the 4d to work properly.

You do have to install the communication software that came with the diamond also. It won't communicate through the 3d or 4d only.

Jul 12, 2009 | Husqvarna Sewing Machines

2 Answers

Husqvana designer1 embroidery machine


If you are using the 3D version of the Husqvarna Viking software, you may need to download the latest dongle drivers.
If it is 4D, you may need to update the dongle and you can do it yourself.
Check for support at:
http://www.husqvarnaviking.com/us/8588.htm or go to your local Husqvarna Viking dealer.

If you are trying to run 3D on a Vista computer it can be a little complicated. Let me know if this is the case.

May 09, 2008 | Husqvarna Designer I

4 Answers

Dongle issue


The Designer SE software does not use a dongle. If you are attempting a "Smart Update" on the Designer SE and it asks if you use a dongle, just say no and the update on the machine will run.
If you have 3D or 4D software, it uses the dongle and it will be USB. Download the latest driver for your software from the Husqvarna Viking website. The link is through the homepage at Husqvarnaviking.com/us . Click links on the left side of the screen for 4D Software, Help & Updates, and Other Useful Software at the bottom of the page. This will have the latest 3D driver. 4D will require the latest update to the software and a firmware upgrade to the dongle. Run Smart Update on the software and then get the firmware update that is directly below the 3D HASP driver on the Other Useful Software page.

Nov 09, 2007 | Husqvarna Designer I

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