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I am using a new Dell 3100 USB dock with two (2) Dell E197FP monitors. I can not get the monitors to change resolution and they are grayed out on 640x480. What do I need to do to get them to change?

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  • Robert A. Watson
    Robert A. Watson May 13, 2015

    Friend, Dell doesn't make monitors... they rebadge and sell them under their own brand. Look at the UL number on the back of the monitor. Go to the UL site on line and look up the number. This will tell you who actually makes it for Dell. Find the closest monitor in size and specifications from the OEM to the rebadged DELL and install the drivers for it. This should fix your problem.

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  • 707 Answers

I imagine you have just "plug-n-play" the monitors? You need to install the monitor drivers in to your computer from the driver listed on the Dell site and compatible with your operating system. This should clear the grayed out for you.

Posted on Apr 24, 2015

Testimonial: "The monitors are listed as generic plug and play monitors in my system and I chose to search for updated drivers and was told the drivers are current and up to date. I still went to the Dell site and tried to download the drivers with no change??"

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