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After charging overnight the screen was blank the next morning and remained so

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Try this. take power supply out,take battery out,hold the power button for a couple of minuets ( this will drain remaining power from the board ) now reinsert battery and power . see if it boots ..hope this helps

Posted on Apr 24, 2015

Testimonial: "Thank you for the prompt reply. I am sorry but it did not work. Do you have any other possible solutions or explanations This is a brand new phone (bought about three weeks ago) Many thanks Eric"

  • jimmy jinx
    jimmy jinx Apr 24, 2015

    hi. what phone is it please ?

  • jimmy jinx
    jimmy jinx Apr 24, 2015

    ps: you posted in the laptop section. i thought it was a laptop you had the problem with

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Are you sure the battery is good it maybe its not holding its charge. . Try removing the battery from the laptop after using it 10 to 15 min see what happens next morning when you put it back in.. Make a note of percentage charge before removeing it on the battery power meter.and again next morning. Hope this has helped you.

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Charging the battery overnight may cause an overcharging. You may remove the battery using the right lever or switch at the back of the laptop. After a while, re-install the battery again, then try to power up. If it is still blackout, return the unit to your reseller, it's under warranty and they may just replace the unit or repair it for free.
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i did the same and got very annoyed i'd broken it. pretty much gave up on it until i needed a date from the calender some months later and once the battery had drained it seemed to fix itself. i now only charge it for an hour or two at a time

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