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Can not get the fitbitconnect.exe file to open on my PC

I go to Run the .exe file and it will not open to complete the setup forms for Fitbit. Please advise a solution. Thanks, Eric

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4 Answers

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  • Computers & ... Master
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Check your system log for any errors. Looks like your system doesn't like this executable. If you're not so literate with computers then try right-click on downloaded file and run compatibility troubleshooter.

Posted on Apr 25, 2015

Testimonial: "I just ran the compatibility troubleshooter and it still would not open this file. Where do I find the System Log and what errors should I be looking for? Thanks"

  • 4 more comments 
  • Vladimir Frolov Apr 26, 2015

    open an elevated command prompt and type in "eventvwr". Then wait it for log manager to start. In the left pan uncondense "Custom views" and highlight Administrative Events. Wait for right pane to open system events and check for errors in there. Within your executable you for sure will see errors: just take note of number, descryption and look in Google for it.

  • Anonymous Apr 28, 2015

    Where do I find the elevated command prompt to type "eventvwr"?

  • Vladimir Frolov Apr 28, 2015

    which system you're running? well, the best way is to text me @ 1-416-471-1326 and connect through a private line, not here

  • Anonymous Apr 28, 2015

    Where do I find the System Log and what should i be looking for?

  • Anonymous Apr 28, 2015

    Running Windows 7? and downloaded a .exe file from www.fitbit.com/setup where I need to complete the Setup form to use the Fitbit.

  • Vladimir Frolov Apr 28, 2015

    Look. There are 4 versions of Win7 and each has a different set of tools. That's why I asked to contact in private

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As I understand, the software is to sync your device to Fitbit. I really don't know how this supposed to work but guess your device should be ON, isn't it? So check if it is on and active

Posted on Apr 24, 2015

Testimonial: "Yes everything is On. It is a .exe file I downloaded from fitbit.com/setup. I clicked on this .exe file and then selected to Run it. The windows wheel spins for a couple of seconds and disappears and nothing opens. It should open to a Setup Page for Fitbit where I enter my profile. Please advise how I can get this .exe file to open. Thank you"

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What version of windows? What antivirus is on your computer?

Posted on Apr 24, 2015

Testimonial: "Windows 7 and Comodo. I tried "Run as Administrator" and the same thing happens where it doesn't open."

  • 4 more comments 
  • Brad Brown Apr 24, 2015

    There are a couple of things. First is you can try to instal it in safe mode. There may be some program blocking it like the antivirus. The other thing is to check the event viewer and see if there are any related errors in that.

  • Anonymous Apr 24, 2015

    How do I install this in Safe mode and how to I check the Event Viewer. Also what exactly should I disable that may be blocking this .exe file from opening???

  • Brad Brown Apr 25, 2015

    To boot to safe mode in windows 7http://windows.microsoft.com/en-us/windo...

  • Brad Brown Apr 25, 2015

    to use event viewerhttp://www.sevenforums.com/tutorials/226...

  • Anonymous Apr 28, 2015

    Done this and it still will not open the .exe file. I just need this .exe file to Open to Setup the Fitbit. Please help..!!

  • Brad Brown Apr 29, 2015

    https://support.microsoft.com/en-us/kb/2...

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Hi Eric,

Have you tried downloading the latest version from FitBit's website?

Fitbit Setup

Hope this helps!

Posted on Apr 24, 2015

Testimonial: "Yes, I have and just downloaded the link you just sent. I go to RUN this file and the wheel for a second or so and then disappears with no Setup form or instructions opening. Suggestions...??"

  • 3 more comments 
  • Cal Martin
    Cal Martin Apr 24, 2015

    Hi Eric.

  • Cal Martin
    Cal Martin Apr 24, 2015

    Try seeing if you can right click in the installer and run it as an administrator.

  • Anonymous Apr 24, 2015

    tried and the same.. will not open.

  • Anonymous Apr 28, 2015

    I just need this .exe file to Open to Setup the Fitbit. Please help..!!

  • Cal Martin
    Cal Martin Apr 28, 2015

    Have you tried creating a new user account and installing it through there?

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