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My HP ENVY printer will not install.

I'm running XP and it says there's a problem with the. Lucent Win Modem? The printer works wirelessly on our network with our iPads and notebooks, but not with my older PC running XP either wireless or using a printer cable.

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  • Kumar
    Kumar Jun 25, 2015

    Pls give the MODEL of HP ENVY PRINTER. so that i can help.. Please Check DEVICE MANAGER whether Drivers have benn installed

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  • HP Expert
  • 27 Answers

Hi Steve,

The Lucent Win Modem is hardware on your computer and if that has failed then that could be causing a problem during the installation if it can't connect to the printer. What is your product number? Use this link to find it: http://h10025.www1.hp.com/ewfrf/wc/findModel?lc=en&dlc=en&cc=ca&lang=en
Which type of printer cable did you use an Ethernet cable or a USB cable?

You can also try using the HP Print and Scan Doctor as well. Download and run that and it should be able to tell you the problem and it might even fix it for you.
http://support.hp.com/us-en/document/c02073861

Thank you,
BHK6

I work on behalf of HP.

Posted on Jul 02, 2015

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SOURCE: C707TU LAPTOP DEVICE DRIVER WIN XP BASED

I don't know if you are using a cd from HP whith the windows xp software on it, because I done something like that before and didn't work, you have to find a cd from hp with windows hp software intallation on it otherwise you will have problems, after the installation you can search for the update drivers from hp.com.

Posted on Mar 01, 2008

Pyrhyc
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SOURCE: Aspire 4315 - Driver Problem for "Network Controller" both Win XP/Vista

Most of the time the problem with the network controller is that you have the wrong driver. The easiest way to get the right driver is to get the make and model off the wireless card, then go driverguide.com and download a driver for the card. You may have to download several before finding the right one. Once you've found the right driver, burn it to a disc for future reference. When downloading the drivers save them to the desktop before installing.

Posted on Jun 25, 2008

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SOURCE: Aspire 4315 - Driver Problem for "Network Controller" both Win XP/Vista

there are 3 or 4 different drivers on the acer website for you system for wireless networking download all of them and try them all one at a time if you do no know which one suites your system. they are labeled as wifi drivers. that would be the easiest route.

Posted on Jul 10, 2008

mdsaeed67
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SOURCE: HP laptop lost wireless after power outage

install your wireless drivers again.

Posted on Nov 10, 2008

jitesh214
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SOURCE: driver Compaq Presario C700 notebook

Only for windows xp steps........

u should always turn off automatic updates.......and install drivers it will be work fine..
I will give u all drivers link....go to hp.com and search it..
for modem -sp33442, for audio-sp35270, for sm bus controller-sp36492, for quick lounch sp38171, for UAA sp32395, for webcam sp37849, download all drivers and install it.

and install drivers follow these steps:

Open device manager and right-click on Audio device on High definition Audio Bus.
Select Install from a list of specific location (Advanced) Click Next
Select Don’t Search. I will choose the driver to install.
Select Sound, Game & video controller from the list of Hardware type
Click on Have Disk
Click on Browse and navigate to C:swsetupsp35270 and click on .ini file OK
Click Next
It will give you an update driver warning message. Click on yes.
It will start installing the driver
Click on Finish..

follow these steps to all drivers install.

wifi driver link:
http://www.atheros.cz/download.php?atheros=AR5007EG&system=1

good luck




Posted on Apr 09, 2009

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