Question about Samsung Refrigerators

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My Samsung SR 21 NME is leaking from the freezer vent into the fridge z7 the fridge is not cooling is it redeemable

Absolutely no water in back drip tray in fact it is dusty. The motor sounds normal when it is running. The light works & the unit is very clean & tidy

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  • Mereana
    Mereana May 10, 2015

    ndbooster I want to explain that I am not at all clever at these things, you are though. I have problem solved as suggested & my Samsung is working brilliantly again, no trade just me & your help.I am not sure what worked but when I flushed the line it was clear, when I left it turned off for 3 weeks water appeared in the fridge & drainage shelf. I am over the moon that the fridge & freezer work perfectly again & I am in the business of cooking & filling it again Many thanks.

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  • 310 Answers

Yes, it is redeemable. You have a dirty or frozen drain line leading from the freezer section.

Posted on Apr 25, 2015

Testimonial: "excellent help looks like I need to find a trade"

  • Mereana
    Mereana Apr 25, 2015

    mmmm thought so ha ha ha I have no idea thank you for your help I will get repairs done then if it can be saved. It is spotless & worth the work. I had this horror thought that my perfectly spotless fridge/freezer was heading for skid row of fridge world. This is good news

  • Mereana
    Mereana Apr 25, 2015

    thinking dirty as I have cleaned the unit, down to removing the doors & all gadgets & returning after 48 hours & it is still leaking

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Refrigerator portion on top does have cooling but freezer on bottom works fine. I have read that the cooling all happens in the bottom and a fan transfers cool air to the the top.


if the fridge part is cool and freezer is fine what problem are you having?is the fridge not cold enough? a common problem with bottom mount freezers is the freezer door doesn't get closed all the way,warm air enters the freezer mixes with the zero degree air and freezes up the air ducts,when you open the freezer door you should hear the fan blowing,if it is check the ceiling in the freezer to see if ice is on it,check the packages for frozen water droplets and stick your hand in the fridge where the air ducts are to see if you can feel cold air blowing into the fridge,if you can't feel air blowing into the fridge,unplug it,open the freezer door,remove the top basket and remove all the food out of the bottom basket,with a hair dryer blow into the back wall into the vent holes and melt out all the ice in the ducts,you'll see water dripping down through the vent holes,when the water stops dripping plug it back in and see if the fan is blowing the air into the fridge.also you can remove the bottom kickplate and you should see a tech sheet in it,read it and it will tell you how to put the machine into defrost,it will stay in defrost for like 20 minutes,you can do this instead of unplugging it, there's a heater that comes on behind the back panel in the freezer,this can help you melt out the ice but if it seems to hard to do just unplug it.

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Inside the fridge compartment, at the back, is a panel that can be removed, remove the screws careful with the bulb, its plugged in behind the panel.

the panel has a vent that allows cold air flow from the freezer, this will often freeze completely shut with ice. let it thaw out, then check to see that the vent opens, or closes when you turn the dial, the best thing is to open it as wide as possible, I even used toothpicks to open the valve even more, its just a thin flap, surrounded by Styrofoam.

afterwards if your fridge is too cold, adjust the real thermostat located in the freezer.

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Try hoovering the cooling rad on the back of the fridge freezer, as this tend to clog up with dust and other matter, which reduces the cooling efficiency

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need to know the brand or call me at 813-270-4029

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Most if not all fridges under $2000 only use a single compressor meaning the refrigeration is provided by venting the freezer air into the compartment. Water under the unit likely indicates the fridge is not properly sealing and moisture is condensing on the cold coils and dripping.

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At the back of the refrigerator, you will find a evaporation tray, unscrew it and empty it.

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