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Cannot access internet thru my arris tg862 modem,authentication problem

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Posted on Jan 02, 2017

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oldnovii
  • 667 Answers

SOURCE: how is Arris Telephony Modem installed?

Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

Posted on Jul 22, 2008

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  • 31 Answers

SOURCE: i have an arris tm602gct and cannot connect thru my netgear

Can you connect if you are directly wired into the router?

You may want to try using a ball point pen and pressing the reset button on the back of the arris. Let it reboot and try again.

Some netgear routers come with the wireless disabled out of the box, so you need to be hard wired when you run the CD or if you try to connect through your browser 192.168.1.1

Posted on Apr 09, 2009

  • 17 Answers

SOURCE: Arris cable modem

if the power light is flashing then the modem is on battery backup and internet is disabled. plug the power cord into the modem or find a working power outlet, you should be set after that.

Power light flashing=bad

Posted on Jul 04, 2009

  • 1 Answer

SOURCE: i have a arris tm602 modem, HOW DO I CONFIGURE MY

Cable modems bond to what they are plugged into, so you have the modem plugged into a computer and it is working fine. Then you want to unplug the ethernet cable from the computer and plug it into another device such as a netgear router. Then you find no matter what you do it will not work.

Now normally to break this bond to the computer so that it will bond with the router you would simply unplug the electrical power from the cable modem, wait for it to sync back up with your ISP's CMTS, power up your router which you would have connected via the internet or wan port, and you would be up and running.

You may have even did this with your Arris TM602. Why isn't your router pulling an IP address? The reason is simple, pulling the power cord did not really remove power since the modem has battery back up.

In order to make it release its bond to your computer, so it can bond with the router you need to either push the reset button on the back of the modem while still powered up or remove its battery pack while unplugged from power.

So try again, this time push reset on the modem. This question was posted in January so I am sure buttercup is all fine by now but maybe this will help someone else.

Posted on Jul 16, 2010

  • 56 Answers

SOURCE: I have an arris tm602g.

Try 192.168.0.1 or 192.168.100.1. Make sure that your pc is connected directly to the Arris TM602G modem and not on a router.

Posted on Aug 28, 2011

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1 Answer

I HAVE AN ARRIS TG862 & I CAN GET THE INTERNET THROUGH LAN BUT NOT WIFI HOW DO I GET WIFI TO WORK ON THIS PRODUCT? I HAD A TECH. FROM MY SERVICE PROVIDER AND THEY TOLD ME TO CONTACT ARRIS


This is a product that will support WiFI. Here is a description of it:
Touchstone; TG862A/NA Wireless eMTA;
DOCSIS 3.0, 802.11n, 2.4GHz, 4 Gigabit
Ethernet, 115-240VAC, 50/60 Hz North American Power cord,
If tech from service company could not activate service, I assume he feels something is wrong with the modem itself. Are you connecting over frequency 802.11n to the modem, perhaps it is not seeing the wireless frequency?

Feb 20, 2014 | Arris Computers & Internet

1 Answer

We have more than one computor in the house and we have reset arris box in order to connect........... in the process the computor that is connected will get booted off the internet...isnt it possible to...


All the computers in the house should connect to the netgear wireless.

The netgear should in turn connect to the arris modem.

And yes, all the computers should be able to access the internet at the same time when setup this way. You shouldn't have to reset the modem at all.

Jan 24, 2011 | NetGear (WG602MES) 802.11g/b Wireless...

1 Answer

I have an Arris modem from Comcast that gives me phone and internet service. Prior to going to Comcast for telephony I used a regular, off the shelf, modem and I could connect to my Direct TV sat box via...


comcast use 10.0.0.1 for ip address, I think
check direct tv box for internet settings for it's ip address should 10.0.0.2 maybe call directv maybe they could further.

May 14, 2017 | Arris Touchstone 450a (CM450) Modem

1 Answer

It will not connect to the inter frist it said it


Not sure how you can have the internet connection but no internet......they go hand in hand.

Access the modem using this manual

http://www.arrisi.com/support/guides/_docs/CM450_85x14QIguide.pdf

Jan 13, 2010 | Arris Touchstone 450a (CM450) Modem

1 Answer

How do I access my Arris TM602G modem. I want to


Have a look on the Arris website. Go Here:
http://www.arrisi.com/solution/docsis-cable-modem.html

Oct 31, 2009 | Computers & Internet

1 Answer

I have an arris tm602gct and cannot connect thru my netgear


Can you connect if you are directly wired into the router?

You may want to try using a ball point pen and pressing the reset button on the back of the arris. Let it reboot and try again.

Some netgear routers come with the wireless disabled out of the box, so you need to be hard wired when you run the CD or if you try to connect through your browser 192.168.1.1

Feb 15, 2009 | Arris Touchstone 450a (CM450) Modem

3 Answers

ARRIS Modem + D-Link router = no internet


when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).

put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.

check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)

access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.

Jan 26, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

I cant get out to the internet when I connect the netgear router.


Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc

Dec 27, 2008 | Arris Touchstone 450a (CM450) Modem

2 Answers

How is Arris Telephony Modem installed?


Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

Jul 22, 2008 | Arris Touchstone 450a (CM450) Modem

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