Question about Amazon Kindle 1

1 Answer

My Kindle went blank with almost a white screen tho fully charged and now wont turn on at all. Have followed Amazon's suggestions but nothing works. Can you help?

Kindle was working fine, but then went blank, Cannot get it to restart.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 174 Answers

Chances are your screen went defunct. Or it could be a problem with some other piece of hardware. You can try using the USB cord to plug it into the USB port on a laptop or desktop and see if the computer can read the files. If it can display and explore folders and files, chances are it's the screen (display) that went south. It it can't display and read folders and files chances are it's the memory or some other internal hardware that died. Sadly these things are cheaper to replace than to repair. I have a Kindle II with a faded out display. It works but the text is so light that it's barely readable so I retired it. I have a Kindle Touch that I dropped and the screen broke so I ended up getting a Kindle Paper White and I like it the best of them all.

Posted on Apr 26, 2015

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 846 Answers

SOURCE: Frozen screen that is not readable or very responsive

Your screen is broken. Amazon should give you are replacement. If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Posted on Jun 08, 2010

  • 846 Answers

SOURCE: The kindle screen is frozen on the sleep mode, the

Try a different charger. If that fails too, you have a logic board issue. Amazon2_bing.gif should give you a replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Posted on Jun 09, 2010

  • 1 Answer

SOURCE: Kindle locked up and now can't get it to turn on.

I have the same problem. The screen saver is partially frozen on the screen on the upper right corner and then blank down the rest of the right side. The rest of the screen is readable and I'm able navigate (turn pages, select different books, etc).

Did you figure anything out? Help!

Posted on Aug 08, 2010

  • 457 Answers

SOURCE: My Kindle Screen was frozen.

Make sure the device is charged and then slide and hold the on switch for several seconds. This will switch the kindle off (not just put it to stand-by as with a short flip of the switch).
If it was off already, or after the above procedure, the same slide-and-hold will switch it on again (this may take like a minute or so).

If the software just hung and there is no electrical or mechanical defect, the kindle should be ready again

Posted on Dec 22, 2010

  • 51 Answers

SOURCE: My amazon kindle screen is

Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Posted on Mar 01, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

MY KINDLE FIRE FROM AMAZON IS NOT WORKING. IT WAS CHARGED, AND WORKED FOR 2 DAYS AND THEN WENT DEAD. I WAS TOLD IT NEEDED TO BE FIXED BY AMAZON. WHAT SHOULD I DO?


I would say that the store informed you that it was a warranty job and that amazon would have to be involved
call amazon direct and discuss a warranty exchange item with them or where a service agent is that you can take it to

Mar 24, 2016 | Amazon Kindle Fire HD

1 Answer

My kindle froze in middle of book i held the on switch for 15 seconds and page went blank it is fully charged now will not turn on


On my own kindle holding the power switch for that long initiates a full reboot. The only two things I can suggest are to try plugging the device into a usb cable to your computer, try turning it on again and see if you can get a connection to the computer. If it connects to the computer, but nothing is on the screen, then it is likely a screen issue. If it doesn't connect to your computer, then it is something you would have to contact amazon about. If its a screen issue, hopefully its under warranty. If it is outside warranty, but you bought it on your credit card, then contact your credit card company, many of them automatically extend the warranty for any item you purchase on the card.

Aug 15, 2011 | Amazon Kindle Wireless Reading Device

1 Answer

I still can't get my Kindle to turn on even after holding the slide switch on for 7seconds. The green light flashed x 3 and went off but my screen didn't go blank. I've held the slide switch on for 15...


First call amazon customer support! They are really good at helping you get your kindle back up and running.
A couple questions to ask yourself Is the kindle fully charged? There might only be enough power for the green LED and not the actual kindle!
If this is your last resort:
I have never done this, and it would certainly void your warrant but I am told that there is a reset button underneath the cover of the kindle...

Feb 24, 2011 | Amazon Kindle 3G

1 Answer

My amazon kindle is unreponstive.how can I fix it, has blank screen will not let me connect to internet


Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device.

Feb 23, 2011 | Amazon Kindle Wireless Reading Device

2 Answers

Kindle not working. It will not turn on blank screen


Make sure that the kindle is fully charged. When charging the kindle 3 will have a yellow light indicating that it is charging. When this turns green, your kindle is fully charged. Make sure your kindle is fully charged and then try turning it back on.

Feb 21, 2011 | Amazon Kindle DX 3rd Generation

1 Answer

My Kindle has gone completly blank just shows a white background with a little wheel turning in upperleft corner


Firstly make sure your kindle is fully charged. To reset the kindle 3, hold the power button for 15 seconds.

Feb 03, 2011 | Amazon Kindle Wireless Reading Device

1 Answer

Kindle 3g screen is blank can get it back on


Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Jan 17, 2011 | Amazon Kindle Wireless Reading Device

2 Answers

When I picked up my Kindle to read it today, the screen was on and frozen. I tried to turn the page and nothing happened. I tried turning it on and off and nothing happened. My husband held the power...


Your husband switched the device off. If you give the power switch a short nudge only, it goes in and out of "stand-by" mode, it is not really switched off.


Try to slide and hold the power switch again, until after the power light blinks three times. Should happe after ~5 seconds of holding. The Kindle should restart now --- takes about a minute, but you will see a progress bar to keep you happy during the delay.

Jan 11, 2011 | Amazon Kindle Wireless Reading Device

1 Answer

My kindle wi-fi is not working. I went to turn it on and the light came on but stayed at the screen saver screen.


Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Nov 13, 2010 | Amazon Kindle Wireless Reading Device

1 Answer

Kindle locked up and now can't get it to turn on.


I have the same problem. The screen saver is partially frozen on the screen on the upper right corner and then blank down the rest of the right side. The rest of the screen is readable and I'm able navigate (turn pages, select different books, etc).

Did you figure anything out? Help!

Jun 30, 2010 | Amazon Kindle Wireless Reading Device

Not finding what you are looking for?
Amazon Kindle 1 Logo

129 people viewed this question

Ask a Question

Usually answered in minutes!

Top Amazon Tablets & eReaders Experts

kakima

Level 3 Expert

102366 Answers

Lesley Cameron
Lesley Cameron

Level 3 Expert

371 Answers

castletech
castletech

Level 3 Expert

372 Answers

Are you an Amazon Tablet and eReader Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...