Question about Cannon Office Equipment & Supplies
I have bought this second hand photocopier all in one, one I turned on, it initially shown error code E000990-0000. However after the second attempt, it shown the error codes E000003-0002. When I opened the right door of the photocopier as was instructed, it appeared to me bit tilt on left side and so not closing the Right lower door perfectly. Pls help me to fix this fault. Thanks- MA
Hi . The second error indicates there is a temperature problem in the fixing unit. You need to clear that error from service mode first.
with the machine turned on Press the next:
Press aditional function once
Press 2 and 8 at the same time once
Press aditional function once again .
Service mode should appear in the screen . If doesn't repeat the secuence until it does .
Then in the touch screen
Select Function Select Clear
Select ERR and press ok in the lower corner of the touch screen .
Turn off the machine for a few seconds (5)
Turn the machine on . If problem persist that mean the fixing unit is defective
Posted on May 16, 2017
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Posted on Jan 02, 2017
Issued by Canon Europa N.V. Copier Color
Addition of the Affected Machines
Measures against E025 error due to toner leak
The toner leaking from the toner cartridge flows onto the inside toner sensor (PS3/PS4/PS5/PS6), causing erroneous
detection and E025 error (Error in the toner motor).
iRC3380-023 Rev. 2
cartridge, the toner in the supply route between the toner cartridge and the
hopper may leak between the gap between the toner cartridge case and the holder of the machine.
The gap between the toner cartridge case and the holder of the machine is covered with the plastic sheet and the shape
of the front unit cable guide on the toner sensor is changed to prevent the toner from flowing onto the toner sensor.
P-1 Position where the toner cartridge is installed
nside and replace the front unit cable guide into its new type.
Points to Note About Service Work:
When the front unit cable guide is replaced, implement periodic cleaning (every year) for the area around the photo
For the affected machines or later, implement periodic cleaning (every two years) for the area around the photo
sensor (PS3/PS4/PS5/PS6) and the area of toner leak .
Supply of the new part(s) will follow a normal supply pattern.
P-2 GUIDE, UNIT CABLE, FRONT
 Change Point
Parts Number Description Q'ty Interchange
ability Fig No.
Old FC6-9380-000 GUIDE, UNIT CABLE,
FRONT 1->0 N
New FC6-9380-010 GUIDE, UNIT CABLE,
and later IR C3580 230V EUR : CZS00218 and later
IR C3580I 230V EUR : CZT04670 and later IR C3580 230V : CZU00011 and later
IR C3580I 230V : CZY00752 and later IR C3580I 230V AU : CZZ00857 and later
IR C3080 UL 120V : DBE01554 and later IR C3080I UL 120V : DBF02861 and later
IR C3080 230V EUR : DBM00294 and later IR C3080I 230V EUR : DBN10330 and later
IR C3080 230V : DBT00011 and later IR C3080I 230V : DBU00714 and later
IR C3080I 230V AU : DBV01085 and later IR C2550 UL 120V : DCA03694 and later
IR C2380I 230V EUR : DCF16473 and later IR C2550I 230V : DCK00864 and later
IR C2550I 230V AU : DCL01033 and later
Posted on Jun 15, 2010
I suspect you had a paper jam and removed it from under the main cover. It sounds like you have got grease on the encoder strip (the long blackish plastic strip that runs the full width of the machine. The carriage looks at the encoder so it knows where it is. Clean the encoder with soapy water on a cotton bud. You may have even snapped the encoder which will mean you will need a new one.
Posted on May 26, 2011
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