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Depending on the model - take off the toe kick and your will see two screws on either side - one to adjust the rear height and one to adjust the door spring tension
if the problem is that the door comes down too fast or is heavy to lift , increase the load of the spring ( 16 to 18,20 etc
do this with the load off the spring ( door fully up-in this position there is less wind up of the spring and that makes it easier to add tension)
properly adjusted the door should remain at any position, be easy to lift and shut
send a photo of the shaft ends if you want more information or talk with a door installer as to how adjustment can be made
there is no spring tension on refrigerator doors,you adjust the front legs slightly higher than the rear legs and this forces a small amount of incline and gravity on the door to help it close on its own
underneath are 2 L-brackets with the springs attached. Pull those out (with the door closed) and tension will be released. Shorten the strings attached to the springs and reinsert the L-brackets.
You should adjust the spring tension on the door. There are 3 settings. Move it to a lower number to tighten the spring. Be sure to adjust both sides of the door to the same setting.
I just adjusted my Electrolux DW springs. The springs are on the bottom sides near the back. They pull on cables that hold the door (via pulleys). The springs can be moved to five different holes to change the tension, but I needed to pull the DW about 2/3 out for side access.
you should be able to remove the lower acess panel, and the tension springs are on both sides, cant really picture how to adjust tension( font or back), but there should be enough room to get a flashlight and you hands under there to make the adjustment
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