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I got a new sensa touch because I had to go over my beard 3x with my old Phillips Norelco close cut.

With the new $80 unit I have to go over it 10 x and never get a close shave. Can I get my money back?

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Norelco has a 30 day money back guarantee. Information was included with the shaver. Norelco can be contacted at 1-800-243-3050

Posted on Apr 24, 2015

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You can try but not thru this website .

Posted on Apr 21, 2015

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1 Answer

My Qt4050 seems to be charging ok, but I can no turn it on with the on-off button. Any fix for this problem?


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I installed 3 new heads but the shaver just is not shaving off my 5 day old beard... It's battery seems fine as the motor seems to be running at normal speed. Confused Carl


Your Norelco shaver is not designed for cutting 5 days of growth. Your shaver is designed for cutting one, maybe two days of growth only. Use the trimmer on the back to cut the whiskers to a shorter stubble. Then the hairs will more effectively poke through the holes and slots in the combs allowing the blades to shave them as designed.

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Norelco 835rx unused for 10 yrs, worked 1st time, then not.


The battery pack is, likely bad and will need replaced. Batteries don't hold up well sitting around for 10 years. The stress of charging may have finished off the batteries completely. When the batteries short out internally, the shaver wont run from the cord either. Before ordering batteries you'll want to make sure the old ones have not corroded badly and ruined the circuit board. To check it out, remove the four screws on the back and remove the back cover. Lift out the circuit board and inspect it to make sure there are no burns.

If everything looks to be in good shape, installing a new battery pack will probably be all you need to do. You will fin the correct battery pack at shaveroulet.com. See link below

http://shaveroutlet.com/shaver-battery-pack-for-most-norelco-more-p-278.html

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